Customer Data Governance & MDM Senior Analyst

Key Responsibilities

• Customer Master Data Management
  • Manage complex create/update/merge workflows for customer master data within the MDM ecosystem (Informatica IDQ & MDM).
  • Identify inefficiencies in customer data processes and recommend improvements to streamline workflows.
  • Ensure account hierarchy structures remain accurate and support business reporting needs.
  • Support and improve enrichment processes for key attributes such as industry geography and customer size.
• Data Quality & Continuous Improvement
  • Develop monitor and refine data quality rules and thresholds ensuring alignment with business requirements.
  • Perform in-depth data profiling and match & merge validations to maintain a single source of truth.
  • Conduct root-cause analysis for recurring issues and work with IT or process owners to implement permanent fixes.
  • Share best practices with other team members and provide guidance on data analysis techniques.
• Cross-System Alignment & Automation
  • Partner with IT and business teams to improve automation for customer onboarding updates and hierarchy management.
  • Monitor data synchronization across enterprise systems and flag misalignments for resolution.
  • Document process improvements and collaborate on UAT for system changes impacting customer data.
• Governance & Stakeholder Collaboration
  • Participate in data governance forums contribute to policies and best practices.
  • Act as a point of contact for customer data-related inquiries and escalations.
• Reporting & Monitoring
  • Build and maintain reports or dashboards that track data quality KPIs.
  • Provide actionable insights and recommend process improvements based on trend analysis.

Skills & Qualifications

• Bachelors degree in computer science Information Systems Data Science or a related field.
• 46 years of experience in Data Governance MDM or Data Quality roles.
• Strong SQL skills for data profiling complex querying and automating data quality checks.
• Experience improving data workflows and processes to reduce manual effort and improve data quality.
• Familiarity with customer hierarchy management and CRM/ERP integrations.
• Strong analytical skills and ability to perform detailed data profiling.
• Effective communicator with the ability to collaborate across teams and explain data issues in business terms.
• Experience mentoring peers or junior colleagues in data management practices.
• Knowledge of data visualization tools (Power BI Tableau) for KPI reporting is a plus.

Commercial at AVEVA

Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.

If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.

Find out more: Benefits include:

Its possible were hiring for this position in multiple countries in which case the above benefits apply to the primary location. Specific benefits vary by country but our packages are similarly comprehensive.

Find out more: working

By default employees are expected to be in their local AVEVA office three days a week but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: AVEVA

AVEVA is a global leader in industrial software with more than 6500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.

We are committed to embedding sustainability and inclusion into our operations our culture and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.