Outbound Calling Specialist

Position : Outbound Calling Specialist

Working Schedule : 8am-5pm CST

Salary Range :$1000-$1400 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Position Summary

The Outbound Calling is responsible for proactively calling doctors offices primarily to follow up on outstanding or pending prescription requests for our patients. This critical role acts as a liaison between the patient and their OBGYN office to expedite the prescription process ensure timely order processing and ultimately support patient adherence and care.

Key Responsibilities

• Outbound Communication: Initiate a high volume of professional and courteous outbound calls to doctors offices clinics and hospitals to obtain necessary information for prescription fulfillment.
• Prescription Follow-Up: Systematically track and follow up on prescriptions that are awaiting approval clarification or signature from the prescriber.
• Problem Resolution: Identify and resolve issues related to prescription orders (e.g. incomplete information prior authorization needs clarifying dosage finding alternative contacts).
• Documentation: Accurately and thoroughly document all call outcomes follow-up actions and relevant patient/prescription information in the designated internal systems (e.g. CRM Pharmacy Management Software).
• Process Management: Manage a daily queue of outstanding prescriptions prioritize follow-up based on urgency and medication type and ensure deadlines are met.
• Compliance: Adhere strictly to all HIPAA (Health Insurance Portability and Accountability Act) guidelines and company policies regarding patient confidentiality and data security.
• Collaboration: Communicate and collaborate effectively with internal pharmacy staff (pharmacists technicians) to escalate complex issues or confirm prescription details.
• Quality Assurance: Maintain a high level of call quality and customer service in every interaction representing the company professionally.

Qualifications

Required:

• Experience: 2 years of experience in a high-volume call center customer service or administrative role preferably in a healthcare setting.
• Communication Skills: Exceptional verbal communication and phone etiquette with the ability to speak clearly professionally and persuasively.
• Technical Skills: Proficiency with computers Microsoft Office Suite and the ability to quickly learn and navigate new software and database systems.
• Soft Skills: Strong organizational skills high attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Preferred:

• Prior experience in a pharmacy setting medical office or other healthcare environment.
• Familiarity with medical terminology drug names and/or the prescription refill process.
• Knowledge of HIPAA regulations.

Required Experience:

IC