Meter Services Technician

The City of Murphy redefines the local government experience for its employees citizens and businesses; disrupting the perception of what municipal government is. We do this under the banner of being One City One Team of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• RespeCtful by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• ProfessiOnal by being knowledgeable competent and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• TrustwOrthy by delivering service in an open honest and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• FriendLy by committing to a harmonious engaging and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work This might be the place for you and the COOLest job youve ever had! The City of MurphysPublic Works Departmentseeks to add a Meter Services Technicianposition to its dynamic team! Under general supervision you will record water consumption for utility billing and perform semi-skilled work in maintaining and repairing water meters provides customer service related to residential and commercial water sewer and refuse accounts.

Schedule Commitment
Regular attendance is essential for this position. The Construction Inspector works a 40 hour per week schedule with standard work hours of Monday-Friday 8am-5pm.

Pay Plan
This opportunity is exempt and budgeted on Pay Grade #26.
The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid range of the pay grade shown dependent upon qualifications.

Min$43789.72 per year / $21.05per hour
Mid $52547.66 per year / $26.53 per hour
Max $61305.61 per year / $29.47 per hour

For application support or to check the status of your application contact Human Resources by e-mailing

WORK PERFORMED
Performs meter reading by:

• Operating reading devices and utilizing meter reading software to download/upload for billing of water usage and entering updates
• Operating city vehicle on assigned routes and ensuring all work orders have been completed
• Manually opening/closing meter lids; Exposing buried meter; Pumping water out of meters
• Assist as required in investigation of customer usage and billing inquires/complaints

• Setting water meters
• Establishing meter locations
• Disconnecting service for non-payment; Reconnecting service upon notification of payment
• Restoring disturbed work areas

• Locating and repairing leaks and breaks on service water lines and around meter connections
• Interact with customers to resolve leaks and respond to general questions.
• Conducting water consumption tests
• Replacing defective water meters
• Coordinating maintenance and repairs of assigned work vehicle (moved from performs other duties as assigned by )

• Providing maintenance support to Water and Street divisions as needed.
• Installing and removing traffic control equipment to secure work areas.
• Working on special projects as assigned
• Providing general City information to customers.
• During emergencies or other unusual situations assists other divisions and departments as requested.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• Currently hold or must obtain within one (1) year of date of hire a class D Water Distribution License from the Texas Commission on Environmental Quality (TCEQ)
• Valid Texas Class C Drivers License - driving record must be in compliance with City policy

• Experience in Customer Service
• One (1) year of maintenance and/or meter reading experience; or equivalent combination of education and experience.

• Work is performed in both outdoor and indoor environment.
• May be subject to bending reaching stooping kneeling and lifting (up to 50 lbs.).
• May be subject to dangerous machinery exposure to extreme weather conditions potential for physical harm hazardous chemicals and infectious diseases.

KNOWLEDGE SKILLS & ABILITIES

• Knowledge of customer service techniques.
• Knowledge of City geography and street locations.
• Knowledge of materials tools equipment and safety hazards and precautions for water meter repair.
• Knowledge of meter sewer and water main repair and maintenance techniques and methods.
• Knowledge of safe work methods and techniques.
• Knowledge of computers and related equipment.
• Knowledge of record keeping methods and techniques.
• Skill in utilizing a variety of tools and equipment for utility maintenance.
• Skill in dealing tactfully and courteously with the public and handling difficult customer service situations.
• Skill in effective oral and written communication.
• Skill in data entry.
• Skill in organization of work.
• Works with small handheld tools and equipment
• Is responsible for encouraging and facilitating a harmonious working environment therefore the following interpersonal and personal characteristics are expected:
  • Displays enthusiasm for the job which includes attendance performance and conduct;
  • Ability to work effectively and cohesively with others;
  • Displays courteous respectful and polite demeanor towards co-workers and members of the public; and
  • Recognizes the importance of being a team member that creates a positive working environment
  • Maintains and keeps a neat and tidy work area