Online Learning Technical Writing Intern

The Online Learning Technical Writing Intern plays a vital role in assisting users of online Seminary Institute and BYU Pathway religion courses. Support is provided through email support tickets and occasional virtual conference calls. The intern also contributes to writing revising and proofreading communications sent to Seminary and Institute employees worldwide. Additionally they help develop and proofread technical resources for both internal and external audiences. The intern supports various projects assigned by the Course Support Coordinator.

This is a paid internship expected to last for 12 months. This position is part-time (20 hours per week) hourly and nonexempt. The intern should be available during regular business hours for meetings but can work on projects outside of this time. Occasional work outside of regular business hours and on Saturdays may be required as needed. This position is hybrid with occasional in-office attendance required. Advance notice will be given for any in-person events or work required outside of regular business hours.

Applicants must submit a resume and cover letter to be considered.

Provide technical support and troubleshooting for users related to online course content and usage in Online Seminary Institute and BYU Pathway Religion courses

Support the resolution of course-related escalation issues including instructor inactivity and student concerns

Write revise and proofread email content for various audiences

Ensure clarity consistency and accuracy in all communications

Maintain brand voice and tone across all written materials

Write revise and proofread technical resources and how-to guides for internal and external audiences

Use AI tools to translate communications and resources into other languages

Complete other projects and tasks as needed ensuring attention to detail and consideration of important deadlines

Must be enrolled in or recently graduated (within the last 12 months) from an undergraduate or graduate degree programpreferably in English technical writing communication instructional design or another related field

Must live in Utah and be authorized to work in the U.S.A.

Strong writing revising copyediting and proofreading skills

Attention to detail ability to sustain concentration for long periods of time and maintain the highest level of accuracy

Proficiency in another language (Spanish preferred) is a plus but not necessary

Able to work independently and be self-motivated

Dependable hardworking and trustworthy

Open to feedback with a willingness to learn and improve

A team player with strong interpersonal skills

Seeking an educational experience to further your preparations for future employment opportunities