Terminal Support Engineer

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

What We Offer

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance

Position Overview
As a level 2 Terminal support you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale identification of hardware of software issues in terminals resolving them or escalating with the vendor teams for restoration of services.

WHAT WILL YOU DO

Installing and maintaining Point of Sale systems software and interfaces
Liaising with suppliers and coordinating activities with support partners and vendors.
Creating operating manuals checklists and training manuals / materials
Championing daily operational coordination between customers internal IT and specialist departments (including operational emergencies).
Solving hardware software network and communication problems in POS systems and related applications
Organizing mass rollouts of terminal software administration creating and updating tickets
Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required.
TMS (Terminal Management System) ownership and support.

WHAT SHOULD YOU HAVE

At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry.
Experience in application support release and incident management.
Solid experience with troubleshooting POS hardware & terminal software network and communication problems (incl. TCP/IP and GPS)
Great communication skills.
Experience working in multi-vendor teams raising issues and pushing for timely resolution of issues.
Verifone and MX51 experience is desired.
Ideally Microsoft Network certification and or CompTIA certs such as A Network Cloud

Required Experience:

Senior IC

What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewAs a level 2 Terminal support you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-...