Application Support Specialist (Retail & Digital)

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

International consulting group founded in 2019 Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs in France Switzerland Spain and Germany.

About the job:

We are looking for an Application Support Specialist to join a retail and digital transformation project within a dynamic and technical environment.
The selected professional will be responsible for managing integration flows and application support activities ensuring the smooth operation and reliability of business applications.

You will work closely with IT business and technical teams to coordinate support activities handle incidents lead continuous improvement projects and ensure seamless application performance across multiple systems.

English fluency is mandatory and French is a strong plus.

Responsibilities:

Provide Level 2/3 application support mainly on Cegid Y2 and coordinate the activities of the support team.
Manage integration flows incident handling and production deployments.
Lead continuous improvement projects and corrective or evolutionary maintenance actions.
Prepare test plans ensure monitoring and reliability of data exchanges between applications.
Support and train users through documentation workshops and user training sessions.
Guarantee quality of deliverables through procedures reports and action tracking.

What we are looking for:

Must-have:

Minimum 3 to 5 years of experience in technical application support ideally within the retail sector.
Strong command of Cegid Y2 (mandatory).
Excellent communication and coordination skills with both business users and technical teams.
Proactive structured and solution-oriented mindset.
Fluency in English (spoken and written).

Nice-to-have:

Knowledge of one or more of the following systems: OMS SFCC WMS.
Previous experience in retail digitalization or integration environments.
Working knowledge of French.
Ability to lead small teams and manage priorities under dynamic conditions.

We offer:

Join us at the right time to make your mark in a fast-growing organization

Various missions and projects that will allow you to have a real impact on the company

Theabilityto work autonomously and todrive new initiatives

A career path adapted to your personality both in terms of role andlocation

A strong culture based on sharing respect ambition and team spirit

The opportunity to manage teams and develop your area of expertise by leading one of our squads

Develop your management and leadership skillsbecause atEkkiden consultants look after the careers of other consultants. Gone are the days when your careerwasdriven by a salesman!

Health insurance

Whats the Recruitment Process Like at Ekkiden

At Ekkiden were committed to providing a positive experience for every candidate.

Initial Call: Our recruitment team will reach out to discuss your motivations and expectations.

Interviews: Youll have one or two interviews with our business managers depending on the role youre applying for.

Client Meeting: Finally youll have the opportunity to meet with the client.

While this is our standard process we may make adjustments based on specific circumstances.

You can also find all our job offers on our website
Experience:

About the job:

English fluency is mandatory and French is a strong plus.

Responsibilities:

Provide Level 2/3 application support mainly on Cegid Y2 and coordinate the activities of the support team.
Manage integration flows incident handling and production deployments.
Lead continuous improvement projects and corrective or evolutionary maintenance actions.
Prepare test plans ensure monitoring and reliability of data exchanges between applications.
Support and train users through documentation workshops and user training sessions.
Guarantee quality of deliverables through procedures reports and action tracking.

What we are looking for:

Must-have:

Minimum 3 to 5 years of experience in technical application support ideally within the retail sector.
Strong command of Cegid Y2 (mandatory).
Excellent communication and coordination skills with both business users and technical teams.
Proactive structured and solution-oriented mindset.
Fluency in English (spoken and written).

Nice-to-have:

Knowledge of one or more of the following systems: OMS SFCC WMS.
Previous experience in retail digitalization or integration environments.
Working knowledge of French.
Ability to lead small teams and manage priorities under dynamic conditions.

We offer:

Join us at the right time to make your mark in a fast-growing organization

Various missions and projects that will allow you to have a real impact on the company

Theabilityto work autonomously and todrive new initiatives

A career path adapted to your personality both in terms of role andlocation

A strong culture based on sharing respect ambition and team spirit

The opportunity to manage teams and develop your area of expertise by leading one of our squads

Develop your management and leadership skillsbecause atEkkiden consultants look after the careers of other consultants. Gone are the days when your careerwasdriven by a salesman!

Health insurance

Whats the Recruitment Process Like at Ekkiden

At Ekkiden were committed to providing a positive experience for every candidate.

Initial Call: Our recruitment team will reach out to discuss your motivations and expectations.

Interviews: Youll have one or two interviews with our business managers depending on the role youre applying for.

Client Meeting: Finally youll have the opportunity to meet with the client.

While this is our standard process we may make adjustments based on specific circumstances.

You can also find all our job offers on our website
Experience:

Key Skills

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About Company

Ekkiden

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Application Support Specialist (Retail & Digital)

Madrid - Spain

Job Summary

About the job:

Responsibilities:

What we are looking for:

About the job:

Responsibilities:

What we are looking for:

Key Skills

About Company

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