Gen AI Delivery 2

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa.

Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.

Roles and Responsibilities

Implementation and testing of GenAI solutions for Exotels customers
Liaise with pre-sales teams and customers for understanding of requirements and timelines
Liaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvements
Liaise with support teams for ensuring adherence to committed SLAs

Must Haves

Good in coding (Preferably Python) and DSA
Familiarity with React HTML CSS JS or similar frameworks
Familiarity with HTTP REST microservices concurrency and Multithreading
Experience working with Linux OS TCP/IP networks Database Queues caching
Good problem solving and communication skills
Willingness to work in a dynamic and fast paced environment.
2-4 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.
Ownership and commitment towards work
Experience with Gen-AI technologies

About UsExotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer e...