AGC Team Leader
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Job Summary
Grosvenor Casino The Victoria
As an AGC Team Leader you will be accountable for:
- Ensuring all customers & particularly electronic gaming customers receive high-quality customer service to facilitate their play ensuring profitable admissions aided by pre-approved promotions
- Acting as Duty Manager/ key holder in the site.
- Compliance with the Legal and Company guidelines in relation to areas such as Health and Safety gaming requirements and audit.
- Control and Security of all company assets
- Ensuring our brand standards are maintained at all times.
Qualifications :
- Demonstrates evidence of engaging a team to ensure high customer service standards are delivered which enhance the customer experience
- Undertake training Duty Manager/ Key holder status and is willing to complete the Key Holder (KH) assessment to support business needs.
- The ability to obtain and / or conform to all legislative and company procedure
- Comprehensive knowledge of electronic gaming and the factors which impact its contribution to the business including the ability to manage the associated compliance responsible gaming & commercial risks
- Previous team management experience (preferred)
Additional Information :
Be Part of Whats Next
If youre looking for more than just a job - if you want to be part of a team that values passion performance and care - wed love to hear from you.
Were building something special at Grosvenor Casinos. Join us and be part of it.
Were for Everyone
At Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know were happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more
