Client Care Consultant

Client Resolution - Concierge Service is a dedicated support team within the broader Client Resolution organization that provides 24/7 white glove VIP-level service and personalized issue resolution for key global clients. The Client Care Consultant will operate independently receiving guidance only in very complicated situations solving complex problems and identifying innovative solutions.

This individual contributor role involves solving complex problems and identifying innovative solutions. The Consultant will operate independently receiving guidance only in very complicated situations.  This role will report to the Director of Client Resolution - Concierge Service.

Qualifications :

Basic Qualification
-8 or more years of relevant work experience with a Bachelor Degree or at least
5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or
2 years of work experience with a PhD

Preferred Qualification
-9 or more years of relevant work experience with a Bachelor Degree or 7 or
more relevant years of experience with an Advanced Degree (e.g. Masters
MBA JD MD) or 3 or more years of experience with a PhD
-Bachelors degree and seven or more years of experience in the financial
services payments software or information services industry
-Expert level knowledge of Visas systems including authorization and clearing
systems disputes rules and processing platforms is preferred
-Strong relationship management strategic thinking and problem solving skills
needed in order to provide proactive identification of processing efficiencies
service change needs and guidance on system enhancements.
-As a functional expert must have a strong understanding of the industry and
our Clients processing and operational businesses.
-A proven track record for making sound business decisions setting direction
and managing both short and long-term goals achieving high quality
operational results and customer commitment
-Proficient in performing analysis and drawing conclusions from written or
computer generated material and from observed trends
-Ability to set priorities and manage customer expectations (internal and
external) working both as part of a team and independently.
-Capable of developing and managing short and long-term plans adapting as
the industry or environment changes
-Excellent inter-personal skills and a proven ability to build and maintain highly
satisfied customer relationships.
-Proven abilities in organizational conceptual and logical problem solving.
-Excellent time management organization and planning skills are essential.
-Excellent verbal written and interpersonal skills are required. Mastery of the
English language required.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time