Senior Group Manager Transactional Quality
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Create and Drive Process Excellence Transformation Roadmap & Projects Help Client Organizations realize business objectives by driving Process Improvements End to End Transformations RPA Analytics and other levers. Work closely with internal stakeholders and Client contacts to develop co-create and lead their Transformation journey across multiple accounts. Coach and Mentor Transformation experts to deliver on contractual and non-contractual Improvement commitments. Liaise with Technology Transitions Capability and other internal functions to provide end-to-end solutions. Responsible for execution closure and quantification projects for aligned accounts in line with Client expectations. Drive contractual productivity gap assessment and work with Account leaders to address. Work collaboratively with teams to perform due diligence and work across design development testing phases for effective automation solution implementation Take responsibility for project activities including work estimation planning stakeholder management and project quality Skilled in due diligence exercises and identifying analyzing designing developing implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization Drive Quality Net Savings in the vertical. Drive VOC actionable across the team and maintain / improve scores. Drive inputs from VOC for improvements. Contribute and present in client/customer reviews/meetings. Creating various approaches negotiating and fostering relationships with internal and external partners Skills required:- Lean Six Sigma Black Belt certification preferred but not mandatory. Relevant work experience in improving INSURANCE processes with leading BPM/BPO organizations Exposure to Robotic Process Automation (RPA) in BPO/ITES environment Business acumen and strong result orientation Excellent communication and project management skills Ability to create powerful presentations business cases and white papers Very resilient and lateral thinking capability Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transformation projects. Highly self-motivated proactive and eager to develop new capabilities in evolving role
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fashion Retail
- Forklift
- Developmental Disabilities Experience
- Management Experience
- Mediation Experience
- Serving Experience
- Warehouse Experience
- Product Management
- Alternative dispute resolution
- Leadership Experience
- Supervising Experience
- Social Work
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
