Front Office Team Leader

At Novotel London Greenwich its the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity being Ambitious and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding fulfilling and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests exacting standards but also propel your own career potential in a company that recognises and rewards.

Assist in conducting training for all Front Office employees.

Direct daily front office operations.

Attend to credit problems.

Ensure efficient and courteous service.

Supervise and support of the Front Office team.

Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Ensure effective communication of new and updated information regarding policies rates and general hotel information.

Perform any other duties as directed by the Front Office Management.

Effectively use the guest feedback to improve product and service delivery.

Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Lead by example when attending to guest requests . Show efficiency in constantly striving to provide Total Customer Satisfaction.

Qualifications :

• Proven experience in a front office or reception role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a friendly and professional demeanour
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to make decisions under pressure
• Exceptional communication and interpersonal skills
• Detail-oriented with a focus on accuracy and quality
• Flexibility to work various shifts including weekends and holidays
• Ability to stand for extended periods and assist with luggage if required

Additional Information :

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us.

In return for your commitment we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun addition we will provide you with hotel discounts and benefits worldwide.

Creates a culture which is service focused positive and driven to succeed open to change and creative in approach.

Excellent communicator with well-developed stakeholder management skills (internal and external)

Exceptionally organised with the ability to efficiently prioritise manners.

Ability to remain calm when under pressure.

Ability to work a flexible roster including mornings evenings weekends and public holidays

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

If you feel you are the right candidate please click apply now! Wed love to hear from you!

One more thing

By working at Novotel London Greenwich you will be part of the Accor network a worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

• Contract Type: Full Time
• Number of hours: FT
• Start date: ASAP
• Location: Novotel London Greenwich

Remote Work :

No

Employment Type :

Full-time