PT Night Audit

• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Check that details of regular guests are updated using Guest History.
• Ensure all diary events flags and specials are actioned.
• Check and pass on all guest mail messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• To be fully aware of daily worksheet and ensure this form is used.
• To Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Any other duties requested by the Front Office Manager.
• Ensure the correct welcome is given to all callers.
• Ensure the correct welcome is given to all guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer as promptly as possible all incoming calls.
• Ensure reports are distributed.
• Ensure all cash and credit is handled with related paperwork.
• To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Front Office Manager.
• Follow property procedures with respect to grooming performance and conduct standards occupational health and safety emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
• Perform any other duties within the employees range of competence as required by management including conference set up and PA cleaning when required.

Qualifications :

• English speaking
• Open minded capacity to work and contact with people from different cultures and backgrounds
• Capacity to solve problems independently and follow them up
• Proactive polyvalent guest-minded ambitious
• Previous experience at the Front Office
• Ability to listen

Additional Information :

Great talent deserves great rewards so heres just some of what we are able to offer:

- Training and development programmes

-  Discount card to be used in Accor hotels worldwide

-  Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

-  Meals on duty

-  Uniforms and dry cleaning

-  Recommend a friend scheme

-  Employee Advisory Service

-  Discounts in shops and Hotels partners (Europcar Merlin Entertainment etc. )

Remote Work :

No

Employment Type :

Full-time