JLT Analyst
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Job Summary
What will you be doing
Were seeking a talented individual to join our team in London.
As JLT Analyst your responsibilities will include among others:
- Single point of contact/Customer relations (25%) and Request Management (75%)
- To monitor the progress of the new starter requests from inception to resolution
- To keep users informed of the progress of all open calls leading from initial contact and liaise with end users to ensure requests are delivered satisfactorily and within SLA
- Keep customers informed of the progress of their queries by updating the IT Service Management tool in a timely accurate manner and liaising directly with end users.
- Escalate calls and issues with customer satisfaction to the Change Problem and Incident Team Lead where the resolution falls outside agreed targets
- Manage the ordering and set up of staff mobile phones office based telephones purchase of PC/Laptop and accessories and PC builds and application installs
Qualifications :
To be successful in this role you should:
- Working knowledge of SCCM
- In depth knowledge of Active Directory
- Highly proficient at supporting and installing standard Microsoft applications Word Excel PowerPoint Outlook (incl. Macros and Add-ins)
- Ability to prioritise and escalate work schedules
- Ability to document new process
- Ability to work to current standard documented procedures
Desired:
- Degree level
- ITIL Foundation
- Prince 2
Additional Information :
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues regardless of identity background or circumstance feel respected as individuals and feel that they can achieve their full potential and work in a safe supportive and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Evelyn Partners is the UKs leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trus ... View more
