Customer Experience Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Customer Experience AgentJob Description Summary
As a Customer Experience Agent this role delivers an exceptional resident and visitor experiences in every interaction whilst delivering a range of on-site workplace services. With a focus on anticipating needs listening to the resident and visitors and making every interaction simple effective and quick.Job Description
About the role:
- Meet and greet visitors proactively in a timely manner
- Manage reception services to ensure a positive customer experience
- Announce arrival of guests;
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas meeting rooms etc. are clean and are being used for the correct purpose
- Complete daily walkthrough of workspace reporting any maintenance and cleaning issues
- Ensure locker and parking data integrity is maintained
- Meeting and event coordination - Work with contractors e.g. security cleaning and catering to meet event requirements
- Develop operational standards playbooks operating manuals and processes for all aspects of the workplace
About you:
- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common sense approach to problem solving
- Minimum completion of Higher School Certificate
Why join Cushman & Wakefield
As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- A Supportive and flexible environment;
- A workplace which promotes diversity and inclusion in everything we do.
At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people our business and our clients.
As an equal opportunity employer Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: Cushman & Wakefield
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Impulsadospor ideas, conocimiento y dedicación más allá de las fronteras y de las líneas de servicio.
