Deskside Support Engineer (AV)
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Job Summary
For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
This role is part of the Boxxe Group specifically within CAE a key division of the group. While the position is advertised under Boxxe the successful candidate will be based on a CAE client site working closely with CAE teams and stakeholders.
Your Mission
To provide onsite AV support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis supporting the AV set up and End Users at one of our customers London Offices with day-to-day administrative tasks. The role will require to work alongside a team to support core business hours and some dedicated OOH support.
What youll be doing
- AV setup and support for all internal external and executive meetings
- Real-time troubleshooting of connectivity video and audio issues
- Hands-on support with Wi-Fi Teams Rooms screen share and or user laptops to access meetings and meeting content
- Support for Townhalls and in-person/virtual hybrid events
- White Glove desktop support for VIP and Board-level sessions (Call Ownership Ticket Creation Update Closure and Troubleshooting diagnosis and resolution of IT problems)
- Liaising with 3rd party providers to support hardware issues
- Investigating & fault-finding software issues
- Physical replacement or movement of equipment
- Diagnose and communicate complex technical issues escalating to second and third-line support where necessary
- Floor-walking to check that AV equipment is working as expected and to check for any technical issues users may experience
What experience we think youll need
- Relevant experience of working in the Banking sector (or similar) delivering high quality end user support to senior staff
- Relevant experience of supporting multiple AV solutions
- Proficiency across Windows macOS/iOS Android
- Familiarity with AV control systems USB extenders codecs video conferencing platforms specifically Microsoft Teams QCS Skype
- Strong competence in issue diagnosis and problem solving
- Must have analytical skills and be able to solve technical problems across different platforms
- Experience of using IT ticketing software
- Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
- Must be a team player and be able to demonstrate excellent interpersonal skills
- Must be able to demonstrate effective communication skills both written and verbal
- Have good user engagement and able to engage support for C-level management
- Understanding of MS Office 365 support and administration is highly desirable
- Microsoft Exchangeadministrationhighly desirable
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact encouraging inclusive working environments and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles minimising travel by using virtual technology and adopting sustainable embraces diversity. As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Leading provider of hardware, software and managed IT services. We implement flexible tech solutions to accelerate growth, increase productivity and reduce downtime.
