Description
Job Title: | Analyst International Logistics Key Account |
Location: | Lombard IL; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly |
Role Summary: | This position is responsible for the successful oversight and execution of cargo being Imported/Exported into North America by our Key Accounts. The analyst will be liaising with other internal stakeholders (sales marketing strategic Yield management EQC operations etc) as well as representing ONE in customer meetings business reviews and day-to-day transactions. Analysts will be working to optimize and coordinate Cargo movement through proactive reporting notification problem resolution and successful execution of account plans based on contractual agreements as well as ad hoc shipment requests. The incumbent will report to a Supervisor. |
Additional Responsibilities: | - Assist with the daily processes that ensure smooth movement of high-value cargo moving in/out of North America.
- Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs schedule deviations expedited movement requests technical challenges and account requests and inquiries.
- This position is responsible for one-stop escalation dispute resolutions.
- Handles situations that may require adaptation of response or extensive research according to customer needs.
- Requires extensive knowledge of the organization products and/or services.
- Requires advanced problem-solving
- Assess customer needs and suggest/promote alternative services.
- Proactive review of scheduled shipments tracking tracing and proactive customer outreach for delays and advisories.
- Works closely with the onboarding team to understand Key Account contracts lanes of business and any special handling required.
- Key Account Metric and performance reporting
- Liaise with internal teams for the creation and maintenance of customized account reporting.
- Invoice dispute resolution
- Creation and delivery of presentations to leadership as well as Key Accounts.
- Ability to work flexible hours/shifts
|
Core Required Skills and Competencies: | - Strong Data handling and Analytical reasoning skills
- Strong Presentation and Communication skills
- Inland logistics intermodal and port operations knowledge.
- Proficiency in Microsoft Office (including Excel formulas and macros as well as Google Suite
- High level of both verbal and written communication skills
- Strong Critical thinking and decision making.
- Ability to multitask and prioritize
- Adapts to change and prioritizes for high-end results
- Strong interpersonal skills
- Responsive dependable and follows through
- Team Player
|
Function-Specific Required Skills and Competencies: | - Logistics knowledge including but not limited to rail truck vessel/ terminal operation customs and service contracts.
- Provides exceptional service to internal and external customers with accuracy efficiency and effectiveness
- Responds to account demands clearly accurately and timely in a caring manner
- G Suite and Microsoft office experience
|
Required Minimum Years Experience: |
3 function-related |
Required Minimum Education: |
Bachelors Degree or equivalent experience. |
What we offer:
ONE partners with our customers to provide shipping solutions that help them win in the marketplace. ONEs 8000 team members support customers around the world from more than 300 operating and business locations spanning North America South America Europe Asia and Australia. Learn more at.
Resumes may be submitted to:
Required Experience:
Intern
DescriptionJob Title:Analyst International Logistics Key AccountLocation:Lombard IL; This position will follow a hybrid work-from-home/office model with at least three days in the office weeklyRole Summary:This position is responsible for the successful oversight and execution of cargo being Importe...
Description
Job Title: | Analyst International Logistics Key Account |
Location: | Lombard IL; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly |
Role Summary: | This position is responsible for the successful oversight and execution of cargo being Imported/Exported into North America by our Key Accounts. The analyst will be liaising with other internal stakeholders (sales marketing strategic Yield management EQC operations etc) as well as representing ONE in customer meetings business reviews and day-to-day transactions. Analysts will be working to optimize and coordinate Cargo movement through proactive reporting notification problem resolution and successful execution of account plans based on contractual agreements as well as ad hoc shipment requests. The incumbent will report to a Supervisor. |
Additional Responsibilities: | - Assist with the daily processes that ensure smooth movement of high-value cargo moving in/out of North America.
- Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs schedule deviations expedited movement requests technical challenges and account requests and inquiries.
- This position is responsible for one-stop escalation dispute resolutions.
- Handles situations that may require adaptation of response or extensive research according to customer needs.
- Requires extensive knowledge of the organization products and/or services.
- Requires advanced problem-solving
- Assess customer needs and suggest/promote alternative services.
- Proactive review of scheduled shipments tracking tracing and proactive customer outreach for delays and advisories.
- Works closely with the onboarding team to understand Key Account contracts lanes of business and any special handling required.
- Key Account Metric and performance reporting
- Liaise with internal teams for the creation and maintenance of customized account reporting.
- Invoice dispute resolution
- Creation and delivery of presentations to leadership as well as Key Accounts.
- Ability to work flexible hours/shifts
|
Core Required Skills and Competencies: | - Strong Data handling and Analytical reasoning skills
- Strong Presentation and Communication skills
- Inland logistics intermodal and port operations knowledge.
- Proficiency in Microsoft Office (including Excel formulas and macros as well as Google Suite
- High level of both verbal and written communication skills
- Strong Critical thinking and decision making.
- Ability to multitask and prioritize
- Adapts to change and prioritizes for high-end results
- Strong interpersonal skills
- Responsive dependable and follows through
- Team Player
|
Function-Specific Required Skills and Competencies: | - Logistics knowledge including but not limited to rail truck vessel/ terminal operation customs and service contracts.
- Provides exceptional service to internal and external customers with accuracy efficiency and effectiveness
- Responds to account demands clearly accurately and timely in a caring manner
- G Suite and Microsoft office experience
|
Required Minimum Years Experience: |
3 function-related |
Required Minimum Education: |
Bachelors Degree or equivalent experience. |
What we offer:
ONE partners with our customers to provide shipping solutions that help them win in the marketplace. ONEs 8000 team members support customers around the world from more than 300 operating and business locations spanning North America South America Europe Asia and Australia. Learn more at.
Resumes may be submitted to:
Required Experience:
Intern
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Job Location:
Yearly Salary:
$ 40000 - 60000
Posted on:
16-10-2025
Vacancies:
1 Vacancy
