System Support Supervisor

Now Hiring a IT Supervisor in Irving TX.

If you have LAN/WAN experience apply today!

Job Purpose:Assist IT Manager in a fast pace environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Pay: $52500K

Schedule: TBD

Benefits: Medical Dental AD& D Merit Pay

Essential Duties and Responsibilities:

- Install configure and maintain Windows based workstations handheld devices and servers.

- Provide support to Autonomous Guided Vehicles (AGV).

- Configure and monitor network infrastructure equipment devices.

- Setup and maintain user accounts within an enterprise environment.

- Setup and implement RF and wireless devices.

- Setup and troubleshoot various printer technologies.

- Setup and maintain phones both desk and cell.

- Perform and/or oversee software installation and upgrades.

- Maintain site licenses for departments and facilities.

- Troubleshoot networks systems and applications issues to identify and any issues that may interrupt operations.

- Develop various training materials SOPs Run Books and instruction sheets for IT related items.

- Communicate with operations and leadership any issues that arise provide solutions and implement preventive measures.

- Establish and perform maintenance programs following company and manufacturer standards.

- Maintain confidentiality with regard to the information being processed stored or accessed by the network.

- Document network problems and resolutions for future reference.

- Other duties as assigned.

- Travel may be required.

Qualifications:

- Strong in Windows OS and Office applications.

- Have experience with network technologies such as switches routers access points etc.

- 4 years of experience in the IT field with working knowledge of Windows server Active Directory and Exchange.

- Strong written and oral communication skills particularly the ability to explain technical concept in non-technical terms.

- Ability to work independently or as part of a team to achieve common goals.

- Strong analytical and technical ability to solve complex problems.

- Strong organizational skills needed. Strong customer service and interpersonal skills required.

- Knowledge of Linux is a plus.

- Warehouse experience and warehouse IT experience is a plus.

- Logistics understanding and technology related to logistics within a warehouse environment is a plus.

- Past work or understanding the process of AGVs is a plus.

Work Environment:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Ability to work in a distribution center environment with a variation of temperatures and heights.

- Ability to safely work around/with heavy moving equipment (forklifts pallet jacks reach trucks clamps scissor lifts) in a high paced environment.

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Lifting up to 50 lbs.

- Sitting at a computer for long periods of time.

Business Continuity Plan

- Knowledge of SQL VM Server Setup prepare DC for System failover working with operations to complete failover with minimal impact to operations.

- Document plans for the turnover and need to be followed step-by-step.

- Creating daily store orders through portal

- Bi-yearly training and testing in sandbox to make sure you are prepared

- Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations

Scheduling Requirement:

Weekend hours is a must and holidays may be required. Some travel is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

Please read below:

• Ability to work in a Distribution Center environment with a variety of temperatures
• Must be able to work weekends and holidays as needed
• Days company closed: Christmas and New Years Thanksgiving they work or work 1/2 day
• During their go-live period (projects) employees can work 10 hours a day
• Vacation Time Blackout period during busy season Company has blackout dates where no one can take vacation October-February
• The schedule usually 1st shift but must have open availability