Guest Services Coordinator | Full-Time | Angel Of The Winds Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Guest Services Coordinator works under the general supervision of the Director of Events. This position will assist with providing excellent guest service at all Angel Of The Winds Arena events by assisting with planning monitoring directing delegating and managing all functions of the Guest Services department to ensure seamless event execution. Events include but are not limited to concerts; hockey games; family shows; community events; and corporate and private functions.

This role pays an hourly rate of $26.00-$29.00

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until January 9 2026.

Angel Of The Winds Arena located in the heart of downtown Everett is Snohomish Countys premier sports and entertainment venue. Hosting a diverse range of concerts sporting events family shows and community gatherings we are committed to delivering memorable experiences for every guest who walks through our doors.

• Actively monitorteam member interactions with guestduring events.
• Maintain and update department documentation and files.
• Coordinates department orientation and training events.
• Monitor and document team member attendance and administer appropriate disciplinary documentation.
• Conducts supply inventory at Guest Service locations and replenishes as needed.
• Leads departments pre-event briefing.
• Responds to guest email communication.
• Follows up on guest comments via email or phone and takes appropriate action.
• Creates and distributes event summary info sheet with all relevant guest experience and event details.
• Assist Director with providing leadership and guidance to Guest & Premium Experience team members.
• Assist Director in administering appropriate disciplinarydocuments as needed to ensure compliance of company/department policies.
• Assist Guest Experience team in resolving ticketing issues.
• Assistin serving as escalation point of contact for guest concerns.
• Ensures lost & found items turned in toGuest Services are logged and accurately submittedto 24/7 database.
• Coordinates with Security leadership team exchange of unclaimed lost & found items post-event.
• Assist Guest Experience team with tracking of pre & post event ADA escorts.
• Proactively provides excellent customer service to external and internal guest.
• Ensure all guest facing areas are showready prior to doors opening to public.
• Monitor team member rest/meal periods and that they are taken at designated times.
• Responds to guest questions and issues in a timely manner.
• Compiles and submitsincident reports to appropriate workgroups.
• Assists Director with pre-event planning.
• Assists Director with long term department success strategy.
• Assist Director with a team member engagement program.
• Always representsthe company in a positive professional manner.
• Performs other duties as assigned.

• Bachelors degree in hospitality management event planning or related field preferred.
• 1-2 years of related work experience. Previous experience in a stadium arena convention center or hospitality industry experience highly desirable.
• Exceptional interpersonal and communication skills.
• The ability to think quickly remain calm under pressure and make effective decisions in a fast-paced environment.
• The ability to multitask and prioritize in a fast-paced environment.
• Able and willing to adapt to changein daily duties corresponding to each events needs.
• Strong attention to detail and problem-solving abilities.
• Possess positiveattitude and strong ability to work well with co-workers and supervisors in a collaborative team environment.
• Possess highdegree of discretion integrity professionalism and accountability.
• Proficiency in MS Office and event management software is a plus.
• Flexible schedule including evenings weekends and holidays as required by event schedules.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.