Customer Support Engineer (Aircraft Systems)
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Job Location:
Broomfield, CO - USA
Yearly Salary:
USD 88500 - 118600
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Pilatus is hiring a Customer Support Engineer to join our team in Broomfield this role you will be responsible for providing engineering level support to the front-line Technical Support Engineering team in troubleshooting complex systems and avionics problems relating to the PC-12 and PC-24 aircraft. A successful person in this position will identify and resolve technical and operational issues and provide engineering documentation as needed. Take your career to the next level with Pilatus Business Aircraft Ltd!
Essential Duties/Responsibilities
- Interprets and analyzes complex systems problems associated engineering and vendor literature and provides advanced expertise and guidance in troubleshooting complex systems problems and in-service issues
- Provides technical assistance over the telephone to Pilatus Service Centers and/or customers
- Plans coordinates and participates in technical field campaigns with customers service centers and systems vendors to resolve in-service problems
- Participates in regular exchange and coordinates technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland
- Analyzes reported failures and problems in systems and components and provides solutions to increase dispatch reliability
- Provides support with vendor component and systems evaluations testing failure assessments and investigations and provides recommendations to improve dispatch reliability
- Writes and reviews technical memos procedure instructions engineering reports and analysis and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval
- Maintains all required documents to travel outside the U.S. and ability to travel on short notice
- Participates in AOG shift and weekend call rotation as needed / assigned
Skills/Qualifications
- BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
- 3 - 5 years of related experience; PC-12/PC-24 aircraft or similar platforms preferred
- Experience with troubleshooting complex aircraft systems on state-of-the art aircraft
- Honeywell APEX/EPIC Garmin G3000 or similar product experience is highly desirable
- FAA airframe and powerplant rating and FAA inspection authorization desirable but not required
- Excellent customer service and interpersonal skills
- Effective verbal written and phone communication and positive team participation skills
- Experience writing engineering documents procedures and technical documentation
- Demonstrated project management and task prioritization skills self-disciplined capable of handling multiple simultaneous projects and tasks with minimal supervision
- Excellent computer skills including Microsoft Office
- Experience in Component Control Quantum SAP and Siemens Teamcenter Engineering desirable
- Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.62
What We Offer
- 11 paid holidays a year plus 15 days of paid vacation time and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
- 90% of medical dental and vision premiums paid for single coverage and 80% for family coverage averaging $9600 annually
- Monthly health savings account (HSA) contributions totaling $2250 for single coverage and $3000 for family coverage annually
- 401(k) retirement plan matching up to 6%
- Life and long-term disability insurance premiums paid in full
- Tuition assistance available annually after the first year
The salary range for this position is $88500 - 118600 per year depending on experience. Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.
Pilatus Business Aircraft Ltd was founded in Broomfield Colorado in 1996. Pilatus new 118000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operationsPilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.
With over 3000 employees and about 200 apprentices at its headquarters in Stans Switzerland and completion center in Broomfield Colorado the Pilatus family unites people from over 40 countries. We offer a secure innovative international and sustainable work environment. Courage vision and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness close customer relationships and a high degree of employee commitment.
Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
To submit a paper application please mail your resume to 12300 Pilatus Way Broomfield CO 80021 Attention: Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position please email with your request.
Key Skills
- Aviation Safety
- Aerospace Engineering
- Aircraft Maintenance
- Project Risk Management
- Stress Analysis
- Aircraft Parts
- Aircraft Performance
- Aircraft Propulsion
- Aircraft Systems
- Avaition
- Airframe
- Safety Management
- Maintenance Engineering
- Aeronautical Engineering
