German-speaking Fraud Activity Agent
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Job Location:
Monthly Salary:
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Position: German-speaking Fraud Activity Agent
Location: Barcelona Spain
Employment type: Full-time on-site
Remuneration: Base salary performance bonus
We are seeking a German-speaking Fraud Activity Agent to join our clients growing risk and compliance team in Barcelona Spain. In this role you will be responsible for investigating suspicious activity verifying customer information and ensuring all cases are handled accurately and efficiently.
This position requires strong analytical skills attention to detail and the ability to make sound judgments in time-sensitive situations.
Key Responsibilities
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Investigate and verify suspicious or high-risk activity using internal tools processes and guidelines.
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Review customer documentation and assess potential risks or fraudulent behavior.
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Resolve cases efficiently while meeting defined service-level standards.
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Track pending cases follow up on missing information and escalate issues when required.
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Maintain clear accurate records of all investigations actions and outcomes.
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Communicate professionally and empathetically in sensitive or escalated scenarios.
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Apply fraud detection techniques and risk indicators to mitigate exposure and maintain data integrity.
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Identify and recommend process improvements to enhance efficiency and accuracy.
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Demonstrate sound judgment professionalism and integrity in all case-handling activities.
Requirements
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Fluent in German (C1 level) both written and spoken and proficient in English (minimum B2).
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Previous experience in fraud prevention risk management or back-office operations (6 months preferred).
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Excellent analytical problem-solving and decision-making abilities.
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Strong attention to detail with a high degree of accuracy and accountability.
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Professional communication skills with empathy and adaptability.
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Comfortable managing complex or sensitive cases in a fast-paced environment.
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Proficient with tools such as CRMs databases and online research systems.
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Familiar with major operating systems (iOS Android Windows) and able to communicate technical details clearly.
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Dependable proactive and collaborative with a continuous improvement mindset.
Benefits
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Competitive remuneration with performance-based bonuses.
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Private healthcare coverage.
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Relocation assistance for candidates moving to Barcelona.
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Comprehensive paid training on company processes tools and systems.
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Modern office facilities located in a central well-connected area.
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Supportive inclusive and multicultural work environment.
Key Skills
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- Customer Service
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