Onboarding and Implementation Manager
Share
Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Salary: $90K to $140K Equity
Type: Full-time Hybrid (3 days in-office per week)
Visa Sponsorship: Not available
About the Role
Were seeking a proactive fast-moving and empathetic Customer Onboarding Manager to work closely with customers during their first few months after implementation. The ideal candidate has experience with martech or sales tech products and enjoys navigating complex SaaS environments.
Youll play a key role in defining go-to-market decisions improving and documenting onboarding processes diagnosing and resolving technical issues driving customer adoption and satisfaction and translating feedback into product improvements.
This position offers high levels of ownership autonomy and cross-functional collaboration with a top-performing team in the generative AI software space.
What Youll Do
-
Partner with new customers to launch their first campaigns and show ROI quickly.
-
Own and manage the onboarding process to ensure active product usage and long-term success.
-
Collaborate with Sales to understand customer goals and tailor onboarding accordingly.
-
Conduct regular check-ins and ad hoc meetings to support adoption and gather feedback.
-
Work with Product and Engineering to troubleshoot customer-reported issues and optimize performance.
-
Help refine the ideal customer profile (ICP) and inform sales and product strategy.
What Were Looking For
-
4 to 10 years of experience in Customer Success Account Management Onboarding Solutions or Implementation Engineering in enterprise SaaS.
-
Proven ability to drive customer adoption and success in enterprise environments.
-
Startup experience preferred (Seed to Series A/B).
-
Martech or sales tech background highly recommended.
-
Strong understanding of onboarding best practices and tools.
-
Technically savvycomfortable navigating enterprise software and setting up workflows.
-
Excellent communicator who can engage confidently with marketing leaders (CMOs growth leads content teams).
-
Proactive energetic and hands-on always thinking two steps ahead.
Location & Work Setup
-
Must be based in the SF Bay Area.
-
Expected to work in the office 3 days per week in San Mateo.
Compensation & Benefits
-
Base Salary: $90K to $140K
-
Equity: Included based on experience and impact
-
Visa Sponsorship: Not available
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
