Customer Success Specialist Mandarin Speaker Penang
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Job Location:
George Town - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview:
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client a leading global e-commerce brand.
In this role you will support customers via inbound calls and emails ensuring a smooth online shopping experience. You will be part of a high-performing multicultural support team that represents the clients values of professionalism quality and customer-first service.
What you will do:
- Provide excellent support to customers via phone and email
- Assist with online orders inquiries and issue resolution
- Handle payments and sensitive data securely
- Maintain a professional and empathetic attitude at all times
- Escalate complex issues to the appropriate teams
- Collaborate with team members to enhance customer experience
- Stay updated on products and meet performance KPIs
What makes you a good fit:
- Minimum qualification: SPM or equivalent and above
- Languages: Fluent in Mandarin and English (spoken & written)
- Strong communication and problem-solving skills
- Able to work on a 24/7 rotational shift including weekends and public holidays
- At least 6 months of customer service experience is preferred but not mandatory
- Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication English or related fields)
What we offer
- EPF & SOCSO contributions
- Medical and/or personal accident insurance
- Maternity leave in accordance with statutory requirements
- Full training provided with continuous development support
- Language allowance for Mandarin speakers
- Career growth opportunities within a global company
- Supportive multicultural team environment
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
