Team Leader

Job Title: Evening Team Lead

Location: Zax Creamery and Coffee 2603 N Newton St

Employment Type: Part-Time/Full-Time

Hours: can range from 5:00 AM to 4:30 PM Saturday Availability Required

Job Summary:

Zax Creamery and Coffee is looking for a dynamic and enthusiastic Daytime Team Leader to oversee our daytime operations. The ideal candidate will have a passion for customer service ice cream and coffee coupled with a knack for leadership and team management. This position plays a crucial role in ensuring that our evening shift runs smoothly providing an exceptional experience for each customer while maintaining the high standards of our brand.

Key Responsibilities:

Leadership & Management:

• Supervise train and motivate daytime shift staff to ensure excellent service and adherence to company policies.
• Schedule staff according to business needs ensuring adequate coverage during peak times.
• Manage daily operations including opening or closing duties when necessary.

Customer Service:

• Ensure all customers receive outstanding service by providing a warm welcoming environment.
• Handle customer inquiries complaints and special requests with professionalism and a positive attitude.

Product Quality & Inventory:

• Oversee the preparation and quality of ice cream and coffee products.
• Monitor inventory levels manage stock rotation and place orders for supplies as needed.
• Ensure all products are stored prepared and served according to health and safety regulations.

Financial Management:

• Handle cash transactions operate POS systems and ensure accurate cash handling.
• Conduct cash outs reconcile sales and prepare reports for management.

Cleanliness & Maintenance:

• Maintain a clean and safe environment for both staff and customers adhering to health and safety standards.
• Coordinate minor maintenance tasks or report significant issues to the management.

Team Development:

• Foster a positive work environment and team spirit.
• Identify training needs and opportunities for staff development.

Qualifications:

• Proven experience in a supervisory role within the food service or hospitality industry.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organizational and leadership abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic understanding of inventory management and cash handling procedures.
• Must be able to work evenings and weekends.
• Food safety certification is recommended.

Physical Requirements:

• Ability to stand for extended periods.
• Capability to lift up to 50 lbs for restocking duties.
• Must be able to work in a cold environment (freezers) for short periods.
• Must be flexible in scheduling and able to come to work on short notice.

Benefits:

• Competitive hourly wage.
• Employee discount on products.
• Opportunities for career advancement within Zax Creamery.
• Flexible scheduling to accommodate work-life balance.

How to Apply:

Interested candidates should submit their resume and a brief cover letter explaining their suitability for the role to