IT Software Asset Management Lead, ServiceNow

About the Role:

At SoFi we are redefining the way financial services power human potential and we know that great technology management is at the heart of that mission. We are building a world-class IT Asset Management (ITAM) program on ServiceNow with a dedicated track in Software Asset Management (SAM). We are seeking a highly skilled and strategic SAM Lead to define and drive our Software Asset Management function.

In this critical role you will be a leader who has built and scaled SAM practices in complex enterprise environments and will support the ITAM lead to create a best-in-class ITAM ecosystem that ensures compliance optimizes costs and supports SoFis dynamic growth. You will bring deep expertise in ServiceNow SAM Pro and its integration with systems of records for asset lifecycle.

This is your opportunity to leave your mark on a high-visibility high-impact function in one of fintechs most innovative environments.

What Youll Do:

• Define and document the SAM policy process procedures and controls
• Define a SAM process aligned with ITIL and CSDM: Align SAM to enterprise priorities regulatory requirements and audit frameworks.
• Implement ServiceNow SAM Pro in coordination with our ITAM admin
• Prioritize and provide SAM outcomes for inclusion in the ITAM roadmap: Define and deliver a compelling ITAM product strategy within the ServiceNow platform.
• Manage the day to day SAM process: Ensure process is followed monitor breaches provide metrics and reporting.
• Define SAM KPIs and ensure completeness and accuracy of the SAM repository
• Stakeholder Engagement and Communication: Build strong partnerships with cybersecurity engineering compliance and business stakeholders to align on strategy and priorities.
• Champion Continuous improvement: Utilize analytics user feedback and reporting tools to continuously enhance ITAM processes.
• Safeguard Compliance and Data Integrity: Ensure all SAM processes meet industry standards (SOX ISO etc.) and support audit requirements.

What You Bring

• Minimum 5 years of specialized experience in IT Asset Management with a strong focus on Software Asset Management.
• 3 years of direct experience as the owner of ServiceNow SAM Pro.
• Experience driving SAM Pro implementations and provide a prioritized roadmap for implementing the module capabilities including normalization licensing and metrics.
• Background in Financial services or regulated industries strongly preferred.
• Deep understanding of ITAM best practices software lifecycle management and compliance frameworks.
• Understanding of the Common Service Data Model (CSDM) is highly desirable.
• Strong leadership abilities with a collaborative cross-functional mindset.
• Analytical expertise paired with a data-driven approach to problem-solving.
• Exceptional communication negotiation and stakeholder management skills across technical and non-technical audiences.
• Experience in ServiceNow development or integrations with systems such as endpoint management CI discovery or access control tools is a plus.
• Bachelors degree in Information Technology Business Administration or a closely related field.