The RCC Payment Support Team is seeking a new Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce role of a Payment Specialist is to liaise and provide key support for Sales Sales Support Order Management on daily operational issues resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card wire transfer loan & lease and other various payment methods.
- Fluency in English and Turkish
- Strong communication skills a team player customer focused and an ability to maintain a professional attitude
- Customer focused
- Ability to work in an information sensitive environment
- Excellent telephone manner interpersonal and communication skills
- Highly motivated and organised with the ability to manage tight deadlines
- Ability to use discretion and work on own initiative
- Team player and an ability to work in a changing challenging environment
- High level of accuracy and attention to detail
- RCC process knowledge preferred but not required
- Knowledge of SAP and RCC tools is an advantage
- Exposure to MS Excel is an advantage
Required Experience:
IC
The RCC Payment Support Team is seeking a new Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce role of a Payment Specialist is to liaise and provide key support for Sales Sales Support Order Management on da...
The RCC Payment Support Team is seeking a new Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce role of a Payment Specialist is to liaise and provide key support for Sales Sales Support Order Management on daily operational issues resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card wire transfer loan & lease and other various payment methods.
- Fluency in English and Turkish
- Strong communication skills a team player customer focused and an ability to maintain a professional attitude
- Customer focused
- Ability to work in an information sensitive environment
- Excellent telephone manner interpersonal and communication skills
- Highly motivated and organised with the ability to manage tight deadlines
- Ability to use discretion and work on own initiative
- Team player and an ability to work in a changing challenging environment
- High level of accuracy and attention to detail
- RCC process knowledge preferred but not required
- Knowledge of SAP and RCC tools is an advantage
- Exposure to MS Excel is an advantage
Required Experience:
IC
View more
View less