IT Support Engineer, Operations Technology Solutions (OTS)

Our IT Support Engineer in Amazons Operations teams take care of the various IT systems at the heart of our operational sites.

As an IT Support Engineer youll work at a logistics site alongside colleagues remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!

Youll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means youll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.

Flexibility is a must for this role as the site operates across 7 days during the day and night. austechjobs

Key job responsibilities
- First level of technical support for the Operations of the Fulfillment Center covering a multitude of technical disciplines. Youll support multiple buildings around the area.
- Allocating and maintaining IT equipment managing multiple customer requests simultaneously.
- Troubleshooting of IT related equipment such as PCs wireless handheld devices thin clients printers and other end user devices.
- Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
- Learning new technologies and participating in career development opportunities within the IT network.

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- High school or equivalent
- Understanding of networking concepts such as DNS DHCP Email HTTP SSL OSI Model and TCP/IP protocols and applications.
- Experience troubleshooting and maintaining various technologies including PCs thermal printers scanners and handheld devices.
- Work a flexible schedule/shift/work area including weekends days and nights.
- Ability to lift 50 lbs /22 kgs as well as to stand and walk for 10-12 hours at a time.

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.