Aftersales Admin

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Descriptions:

The Activation Admin handles an important role in bridging the transition from the Sales team to the Activation team ensuring a smooth workflow and optimal client experience. This position involves managing incoming projects assigning tasks to specialists also providing comprehensive reporting related assignment project.

Maintaining effective communication with clients regarding introduction during project and after project to help activation team to ensure quality of implementation and potential upselling.

Manage Introduction Process:

• Serve as the intermediary between the Sales and Activation teams ensuring a seamless handover process
• Act as the primary point of contact for clients before their assignment to a specialist
• Provide daily reports on project assignments and their progress

Client Communication:

• Contact clients who have not yet been assigned a specialist acting as their initial point of contact

Reporting and Documentation:

• Maintain accurate and up-to-date records of project assignments and client interactions
• Generate detailed daily reports on project progress and any outstanding issues

Upsell and Follow-Up Initiatives:

• Reach out to existing clients to explore potential upselling opportunities
• Follow up on clients identified as unresponsive to re-engage them in the activation process

Requirements:

• Proficiency in Microsoft Office Suite (Excel Word PowerPoint)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Attention to detail with a proactive and problem-solving mindset
• Ability to multitask and work effectively in a fast-paced environment

What You Will Get:

salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Friendly and dynamic work environment.
9. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company