Operations Supervisor, Collectibles (Day Shift)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

Operations Supervisor Collectibles

Location: Ruislip Middlesex UK
Reports To: Manager eBay
Employment Type: Full-time Contracted Position through an Employer of Record (EOR)
Compensation: The salary for this position is 42000 GBP. Actual compensation varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Role Overview

The Operations Supervisor is a leadership role responsible for managing staff and ensuring all team members are properly trained and working at the highest capacity. The core purpose is to build and lead a high-performing authentication team that consistently delivers accurate authentication results whilst creating an environment where team members develop their expertise and take pride in getting it right for every collector.

The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG) be an expert in Collectors authentication and grading standards and will add experience and depth to our authentication team through both their expertise in the content and their training and leadership skills.

In this role you will champion Collector Obsession by ensuring every item receives the attention and accuracy it deserves understanding that our customers trust us with their most prised possessions.

Key Responsibilities

As the Operations Supervisor you will lead and develop your team whilst maintaining our commitment to excellence:

Team Leadership & Development:

• Supervise the staffing training and scheduling of department personnel embodying our value of Bringing Out the Best in Everyone

• Monitor staff productivity and assign tasks as needed to optimise efficiency

• Create and maintain departmental structure morale and sense of team through kind and respectful leadership

• Develop staff skills and create a rewarding and fulfilling work environment where continuous learning is encouraged

• Act as a knowledgeable and accessible resource for team members sharing expertise and fostering knowledge transfer

• Lead by example and be a champion of all company policies including safety attendance and security

• Seek out and listen to diverse perspectives creating an inclusive environment where all team members feel valued

Operations & Quality Management:

• Develop production goals and ensure that goals are met without compromising quality standards

• Plan employee schedules to meet daily operations goals whilst maintaining work-life balance

• Ensure that all team members are using the appropriate resources to identify items accurately

• Ensure proper procedures are followed and devise techniques to improve team efficiency

• Implement improvements to keep error percentage to a minimum living our Get It Right value

• Actively devise strategies to maintain acceptable service levels

• Maintain accurate records and documentation

Problem-Solving & Continuous Improvement:

• Create effective solutions for issues that arise within the Department approaching problems with Start With Why thinking

• Put the Skunk (referring to the small black and white mammal native to North America) on the Table by addressing challenges transparently and early

• Seek feedback early and often from team members and stakeholders to drive continuous improvement

• Think long-term about departmental development and customer benefit
  

Stakeholder Management:

• Interact with our third-party partner with strong customer-facing communication and support

• Build and maintain positive relationships with internal and external stakeholders

• Lead with integrity in all client interactions making decisions that prioritise honesty and quality
  

Required Qualifications & Experience

• 2 years of professional experience in a similar role in collectibles grading or authentication fragile item mail processing or shipping or as an art or antiques valuer handler or technician (or related role)

• 2 years in a managerial/supervisory role including hiring scheduling and assigning work reviewing performance and recommending salary increases promotions transfers demotions or terminations

• 2 years managing third-party client relationships or working in a customer/client-facing role

• Bachelors degree (Hons) in related field or equivalent work experience

• Familiarity with standard concepts practices and procedures within trading cards tickets artwork and other forms of sports and non-sports collectibles

• Ability to travel to other sites (minimal to occasional)

• Strong verbal and written communication including an ability to understand and relay company policies/procedures

• Data-driven problem solver with an understanding of general business implications of decisions

• Strong project management and planning/organisational skills; ability to develop and execute realistic action plans

Desired Attributes

• Dependable and personable team player who works well with both internal and external stakeholders

• Influential leader who can inspire and motivate others and effectively drive change within the department

• Comfortable multitasking and prioritising a variety of projects in a fast-paced environment with little room for error

• Demonstrates our values through actions: leads with integrity assumes positive intent and treats all items and people with respect

• Committed to fostering an inclusive environment and seeking diverse perspectives

• Proactive problem-solver who questions assumptions and seeks to understand context before implementing solutions

What We Offer

• Competitive salary

• Opportunity to lead a team in the worlds premier collectibles authentication company

• Professional development and continuous learning opportunities as part of our commitment to Bringing Out the Best in Everyone

• Culture that values feedback transparency and long-term thinking

• Inclusive and supportive workplace where kindness and respect are foundational

• Work with passionate collectors and rare valuable items daily

• Be part of a global leader in collectibles authentication and grading with offices worldwide
  

As a temporary employee with HQ Simple youll receive comprehensive statutory benefits designed to support your well-being and professional development. These include:

• Holiday Entitlement: A minimum of 5.6 weeks of paid holiday per year including public holidays (28 days annually for full-time employees pro-rata for part-time)

• Sick Pay (SSP): Eligibility for Statutory Sick Pay for up to 28 weeks in line with UK government criteria

• Family Leave: Comprehensive statutory leave and pay for Maternity Paternity and Adoption aligning with UK government guidelines allowing you to take time off to care for your new child

• Workplace Pension: Automatic enrollment into a workplace pension scheme with contributions from both you and HQ Simple helping you save for retirement

• Flexible Working Requests: The right to request flexible working arrangements after 26 weeks of continuous employment with requests considered based on business needs and individual circumstances

• Jury Service Leave: Support and necessary time off if called for jury service with the ability to claim loss of earnings from the court

Working Conditions
This role primarily operates within a warehouse environment which may include adjacent office spaces.

• Occasional travel to other sites may be required

• Fast-paced environment requiring attention to detail and ability to manage multiple priorities

• Requires leadership presence on the operations floor and close collaboration with team members
  

How to Apply

To apply please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format or reasonable adjustments for the interview process please contact

References will be requested as part of the interview process.

Right to Work

Applicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences.

Data Protection Notice

When you apply to a job on this site the personal data contained in your application will be collected by Collectors (Controller) which is located at 1600 E St Andrew Pl Ste 150 Santa Ana CA 92705 and can be contacted by emailing You may reach our privacy protection officer by emailing Your personal data will be processed for the purposes of managing Controllers recruitment hiring and related activities which include but are not limited to setting up and conducting candidate interviews and technical exams evaluating and assessing the results thereof and communicating with the candidate. Such processing is legally permissible under applicable data protection laws as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment.

Your personal data will be collected by and shared with Workday a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Where necessary we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. We will only do so in accordance with applicable legal requirements.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under applicable data protection laws you may have rights to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also may have the right to data addition you may have the right to lodge a complaint with a supervisory authority.

Equal Opportunities

Collectors is an equal opportunity employer. We welcome applications from all suitably qualified persons and do not discriminate on the basis of race colour religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected characteristics.

This job description is intended as a guide to the main responsibilities and duties of the role. It is not exhaustive and may be subject to change to meet the operational needs of the business.

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Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email .

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.