BELONG. Theres no place like Principality.

Our home is your home. So when you decide to join the team well go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy were a 2022 winner of UK Best Large Workplaces for Women we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback we ranked number 6 for wellbeing in 2022 we have an extensive financial and well-being benefits package Belong designed to put our people first we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But thats not all discover why theres really no place like Principality; Principality Building Society weve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant youll be the first point of contact for our members making sure they feel welcome supported and valued whether they visit us in-branch via telephone or get in touch online.

Were committed to helping you develop. From day one youll receive tailored training and support to build your confidence expand your knowledge and succeed in your role.

As a Customer Consultant you will be:

• Providing a warm friendly welcome and helping customers with everyday banking transactions.

• Supporting customers over the phone and through our digital channels.

• Identifying financial needs and recommending suitable products and services.

• Ensuring the smooth running of daily branch operations in line with policy and procedures.

• Staying up to date with internal policies and regulatory requirements.

• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

What were looking for:

• Ability to deliver outstanding customer service either face-to-face or over the phone.

• Ability to stay calm and focused in a busy environment.

• Great communication and people skills with a friendly and professional manner.

• A proactive attitude and willingness to learn and grow in the role.

Were more than a building society were part of the community. Thats why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.

If you have any questions in relation to this role please contact the recruitment team at

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Daniel Priest Inclusion Manager. But dont just take our word for it see what our colleagues say about working here too; Careers ()