Customer Success Manager DACH Region

About the Role

As a Customer Success Manager (CSM) for the DACH region you will be the key point of contact for our customers ensuring they achieve maximum value from Catendas solutions. Your mission is to build strong trust-based relationships with clients drive customer satisfaction and retention and identify growth opportunities within your portfolio.

Working closely with our Sales team Product team and your fellow Customer Success colleagues you will play a pivotal role in the customer journey from onboarding to renewal and expansion. By gathering and sharing insights from our users you will help shape both our product roadmap and strategic direction.

Tasks

Key Responsibilities

• Onboard maintain and expand our customer base in the DACH region.
• Develop a deep understanding of Catendas products (Catenda Hub & Catenda Site) to guide customers toward achieving their business goals.
• Monitor and nurture customer health proactively engaging with clients to ensure product adoption and long-term success.
• Identify and address risks or opportunities creating action plans to improve customer outcomes.
• Collaborate closely with Sales on renewals upsells and expansions when it aligns with the customers needs.
• Collect and share user feedback to help improve the customer experience and influence product development.
• Represent Catenda at industry events fairs and client meetings across the DACH region.

Requirements

Who You Are

• You have 510 years of experience in or connected to the AEC (Architecture Engineering Construction) industry.
• Youre curious empathetic and passionate about understanding customers workflows and challenges.
• Experience or knowledge of BIM and digital construction technologies is a strong plus.
• You have full professional proficiency in German and English (written and spoken).
• You thrive in a collaborative international environment and are comfortable working remotely and/or from our Karlsruhe office.
• Youre willing to travel occasionally for customer meetings events and company gatherings.

Benefits

What We Offer

• A meaningful role in transforming the construction industry with a data-driven sustainable approach.
• A bold and caring team that values openness quality and continuous learning.
• Fixed salary performance-based variable
• 30 vacation days per year
• Hybrid/remote work options
• Company gatherings twice a year and opportunities for professional development.
• Jobrad Bicycle

About Catenda

Catenda is a Norwegian scale-up with a global mission: to make the construction industry more data-driven transparent and efficient.
Our flagship solution Catenda Hub is a cloud-based collaboration platform used worldwide to build better airports hospitals stadiums homes and roads.

We believe in open standards interoperability and ensuring our customers maintain full control over their data. Our international team spread across Europe is united by our core values: Openness Quality and Trust.

Join us on our journey to redefine how the construction world collaborates and builds.