Intergrated Services Career Coach (WIOA & EARN)

Title: Integrated Services Career Coach (WIOA & EARN)
Classification: Non-Exempt

Salary: $/year

Scope of Position
Act as a liaison between WIOA Adult EARN and Youth customers to provide career support and assistance in all
areas related to gaining and/or retaining employment training and career advancement

Essential Functions
Work with county program staff to identify eligible individuals that fit the criteria of pregnant mothers
and parents with small children parenting youth population and adults. Work with unemployed and
underemployed individuals with barriers and other disadvantaged populations

Demonstrate and maintain current knowledge and competency of the EARN Out of School Youth and
WIOA Adult programs utilizing internal and external policy as well as pertinent regulations and legislation
for all programs involved

Build a professional one-on-one working relationship with customers to aid in eliminating challenges that
are hindrances to obtaining and retaining employment. This includes assessment individualized
coaching and coordination with CareerLink staff

Assist job seekers in registration job search preparation workshop registration resumes and training
program selection using PA CareerLink online website

Design a customer-driven Individual Employment Plan (IEP) and update participants IEP as required to
ensure compliance is being met

Coach motivate and encourage all customers in advancing employment training and retention goals by
evaluating and referring them to partner organizations for supportive services to include GED and ESL so
not to impede successful job placement and retention

Accurately review evaluate and complete required documentation for WIOA Registration Eligibility
Provide remote WIOA registration services using NEOCertified secure email

Provide career coaching with WIOA customers to ensure their goals are met in accordance with their
designed IEP which includes contact and coaching for post placed participants
Document and case note all visits interactions contacts referrals and activities in the State system of
record CWDS

Ensure job seekers are job ready by reviewing their resumes and skill set to meet the hiring standards and
needs of employers with available positions

Work closely with the Business Services Team (BST) to pre-screen customers for employment
opportunities once a customer is job ready; solicit BSR job orders to WIOA participants who have
completed training and submit BSR Referral Form to BST

Interface with community partners for social services resources to support them and their family need to
address any barriers to employment.

Maintain customer files as specified by contractor and IAW State Guidelines

Able to work in an environment that is constantly evolving

Ensuring positive outcomes and goals are being met as required by all programs policies and guidance

Refer WIOA participants to recruitment events by email blasting flyers and events.

Education Skill and Experience Requirements
Bachelors degree in human services or 1-3 years equivalent experience preferred

Prior Case Management experience

Prior experience in workforce development strongly preferred

Must be organized able to prioritize tasks and efficiently handle several tasks simultaneously for all
services provided

Demonstrate communication analytical and interpersonal skills

Proficient in Microsoft Office applications

Bilingual in Spanish is preferred