Enterprise Operations Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who are we
Transportation One is a well-established with 15 years in the transportation industry that is laser focused on a service centric execution based operating model. Transportation One has achieved great success in the companys history servicing blue chip Fortune 500 customers. We primarily focus on Retail Food & Bev CPG and OEM verticals.
Transportation One is defined by three our core values driving the single most important attribute of an organizationits culture!
As we continue to expand we are looking to grow our Enterprise Operations Management team.
Job purpose
TheEnterprise Operations Manageris responsible for theoperational execution and performance managementof a defined portfolio of validated customer accounts. The EOM will ensure seamless service delivery customer satisfaction and adherence to contract commitments - all based on strong leadership and management qualities. This role retains responsibility for managingknown revenue opportunities maintaining operational readiness for growth and contributing to customer profitability.
This role requires strong people and organizational leadership attention to detail and service metrics and a strategic mindset to optimize account performance. An A attitude operational discipline and a proactive customer-first approach are essential to succeed in this evolving position.
*This is not a remote position*
Operational Execution & Performance
- Serve as theprimary operational ownerof assigned accounts ensuring service excellence and customer satisfaction in accordance with customer expectations
- Manage daily executionof customer loads ensuring they are created built and fulfilled according to customer KPIs
- Own thecustomer playbookand ensure operational processes are current and aligned with client needs.
- Oversee internal and externalscorecard managementprocesses ensuring KPIs and SLAs are consistently met or exceeded.
- Ensure compliancewith customer contracts and expectations across all facets of account operations.
- Lead account-specific operational teams to ensurebalanced workloads clear responsibilities and high performance.
- Collaborate with Accounting and Key Account Stakeholders (EAD/SES) to manageaccounts receivable (A/R) invoicing issues and uphold payment terms.
- Continuously analyze data looking for trends that impact customers business (Yield Management)
- Own offer management ensure maximum lead time on all freight types to drive margin expansion.
Leadership & Management
- Manage teams work schedule including: time cards OT and PTO in adherence with company policies.
- Assist with interviewing and hiring. Provide feedback throughout the candidate selection process.
- Provide significant support in performance management development and corrective action for direct reports.
Revenue Responsibility
- Partner with the dedicated sales representative to develop implement and execute customer specific revenue growth strategy while focusing on execution readiness.
- Develop and maintain appropriate customer relationships at multiple levels across all departments (3x3)
- Manage and quote alltransactional revenue opportunitieswithin your portfolio.
- Actively manage allcontractual awards ensure volume attainment to award and maximum profit by collaborating with internal stakeholders through Yield Management
- Actively contribute in allcustomer RFP strategiesin collaboration with assigned sales POC and Management in accordance with T1s RFP Pricing Process
- Support sales with key operational insights and performance related metrics for any customer facing performance reviews.
Collaboration & Strategy
- Work closely with Sales Carrier Sales Pricing and other internal teams to ensure optimalservice execution and network performance.
- Promote and enforce a culture ofcollaboration accountability and transparencywithin assigned account teams.
- Leverage data and internal tools to continuously analyze trends performance gaps and improvement opportunities.
Other Duties
- Participate in strategic planning sessions with the Client Solutions Manager and Enterprise Sales.
- Contribute to the evolution of account management processes and best practices.
- Perform other duties as assigned by your supervisor.
Qualifications include:
- Minimum3 years of 3PL experiencewith exposure to account management or operations.
- Proven experience incustomer-facing roles with strong communication and interpersonal skills.
- Strong operational andproblem-solving capabilitieswith a detail-oriented mindset.
- Ability to work independently while fosteringcross-functional collaboration.
- Experience supporting or executing onbusiness development or revenue initiativesis a plus.
- Bachelors Degree preferred.
Benefits
- PTO (Paid Time off) Company holidays
- Medical dental and vision healthcare
- Company paid short term disability life and AD&D insurance
- Company paid maternity and paternity leave
- 401k with company match
- Company provided onsite gym membership
Compensation
Compensation for this role will range between commission.
Working conditions
General office environment. Work is generally performed in a seated position with a high volume of computer screen reading but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise dust etc. Work is generally performed within an office environment with standard equipment available.
EEO Statement
Transportation One is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other protected category
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
THE ONE YOU WANT Transportation One is a results-driven transportation company that offers full-service, multi-model logistics solutions. Our pioneering, spirited team is dedicated to exceeding the demands of a continuously evolving environment for our shipper and carrier partners ali ... View more
