Customer Service Representative (Full Time Onsite)

La Mirada, CA - USA

Hourly Salary: $ 18 - 23

Posted on: 15-10-2025

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

401(k)
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Free food & snacks
Vision insurance

Company Overview:
Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office gaming and home furniture. We are dedicated to innovation quality and creating industry-leading products that enhance comfort and productivity. Our team thrives in a collaborative fast-paced environment where creativity curiosity and adaptability drive success. We embrace challenges foster continuous self-improvement and encourage bold forward-thinking ideas to push the boundaries of excellence.

Job Description:
Eureka Ergonomic is seeking a Customer Service Representative to join our growing team. As a key point of contact for our customers you will handle inquiries via phone and email process requests resolve complaints and ensure a seamless customer experience. This role requires a friendly and composed communicator who is highly organized tech-savvy and thrives in a dynamic environment. If youre passionate about delivering outstanding service and solving problems with care and efficiency we want to hear from you!

Responsibilities

Manage a high volume of inbound calls and emails with professionalism and empathy
Identify customer needs provide timely solutions and escalate issues as necessary
Utilize prepared scripts and company resources to maintain service consistency
Build rapport and maintain positive relationships through active listening and clear communication
Accurately document all customer interactions in CRM systems
Meet individual and team performance goals
Participate in ongoing training sessions to stay updated on product knowledge and service protocols
Provide light technical support and complete data entry tasks as needed

Qualifications

High school diploma or GED required
Previous experience in customer service or a similar role preferred
Experience with Amazon Shopify and E-Commerce Support
Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus)
Excellent verbal and written communication skills
Ability to remain calm organized and solutions-focused under pressure
Strong multitasking and time management skills
Knowledge of Google Docs Excel and other standard office tools

- Open to Relocation - IE OC LA RS Area

Work Schedule
Monday Friday 8:30 AM 5:00 PM

Compensation
Pay Rate: $18 $23 per hour (Based on experience)

Benefits

Medical Dental and Vision

401(k) retirement plan
Paid Time Off (PTO) and Sick Leave
Employee Discount Program

Personality Fit

Proactive and collaborative communicator with a passion for creating positive customer experiences
Detail-oriented and organized with a focus on clear accurate and helpful communication
Adaptable curious and calm under pressure with a desire to learn and solve problems creatively
Strong team player with a humble attitude positive mindset and willingness to grow with the company

Compensation: $18.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Eureka Ergonomic founded in California USA is an established furniture company that designs and manufactures all categories of furniture and household items that are comfortable ergonomically-conscious and environmentally-friendly. We are committed to delivering tasteful inspiring statement pieces that convey great aesthetics and your unique personality.

The word Eureka first appeared on Californias state emblem. Back in Californias gold rush days whenever people found gold they would shout Eureka! I found it! As a brand our mission is to provide consumers with premium products and the same exhilarating experience as finding gold.

We have been working with renowned ergonomic experts chiropractors universities and research institutes.

Based on our strong professional expertise including the R&D of two patented ICU medical beds and the brands long-standing tradition in the study of the human body health and general well-being we have developed the best practices for the technical structure of full house furniture ranging from office chairs desks living room sofas beds and mattresses cabinets and storage to tech-savvy smart furniture.

We are dedicated to providing a one-stop shopping service to help you create your dream living and working space! For optimal user experience every piece of our furniture is meticulously designed with style and crafted with quality.

Unlike almost every other online furniture store that works with third party manufacturers we own our designers structural engineers and manufacturing facilities. This allows us a direct control from start to finish achieving industry-leading functionalities breathtaking designs and affordable pricing.

Required Experience:

Unclear Seniority

Responsive recruiterBenefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentDental insuranceFree food & snacksVision insuranceCompany Overview: Eureka Ergonomic is a leader in designing ...