Customer Service Representative (Part-time)
Share
Job Location:
West Allis, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us: We are a trusted provider of residential plumbing electrical and HVAC services committed to delivering exceptional customer experiences and high-quality workmanship. Our team is growing and were looking for a Part-time Customer Service Representative who thrives in a fast-paced customer-focused environment.
Position Summary:
The Customer Service Representative (CSR) is the first point of contact for our customers. This role is responsible for answering incoming service calls scheduling appointments and ensuring every customer receives a professional friendly and efficient experience from start to finish. The ideal candidate is a great team-player detail-oriented empathetic and enjoys helping customers solve problems in their homes.
Key Responsibilities:
- Answer incoming phone calls promptly and professionally.
- Listen carefully to customer needs and schedule appropriate service appointments.
- Provide information about our plumbing electrical and HVAC services.
- Communicate clearly and effectively with customers technicians co-workers and management.
- Maintain accurate records in the customer management system (Service Titan).
- Perform outbound calls confirming service and scheduling.
- Follow up with customers after service to ensure satisfaction and gather feedback.
- Handle customer concerns with patience and professionalism escalating as needed.
- Support the team with administrative tasks such as data entry invoice review and follow-up calls.
- Contribute to a positive and supportive office environment focused on teamwork and customer care.
Qualifications:
- Previous customer service experience (home services or dispatch experience preferred).
- Strong communication and active listening skills.
- Ability to multitask and stay organized in a busy environment.
- Comfortable using dispatch or CRM software and Microsoft Office Suite.
- Positive professional attitude with a focus on customer satisfaction.
- Reliable and punctual with a strong work ethic.
Preferred Experience:
- Experience in residential service industries such as plumbing electrical or HVAC.
- Familiarity with ServiceTitan or similar scheduling software.
- Basic understanding of residential home service terminology.
What We Offer:
- FlexiblePart-timeSchedule
- Paid training and opportunities for advancement.
- Supportive team environment.
Join our team and become the voice of our company helping customers solve problems one call at a time!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Full-service commercial contractor providing expert electrical, plumbing, and data solutions in Milwaukee and Southeastern Wisconsin since 1929.
