Client Onboarding Supervisor Hedge Funds
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Citco
Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.
For more information about Citco please visit
Your Role:
The role of anAexeo OnboardingSupervisor involves supporting projects such as client integrations portfolio and accounting data conversions service delivery changes and sales support. The Supervisor will primarily be responsible for data file analysis loading/reconciliation of data migrations and incoming/outgoing file implementation. The role involves dealing with the senior management of all the organizations that interact with Citco Fund Services. The ability to clearly communicate both verbally and written is essential. The Supervisor role is part of a global conversion team and may be required to support multiple time zones during large projects.
Responsibilities
As a core member of our Client Integration team you will be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
- You will be involved in leading projects such as client integrations service delivery changes and sales support.
- Be responsible for working as a part of a virtual team that assist clients in integrating the Citco services into their environment employing proper information systems resources and controls to maximize efficiencies and minimize risk
- Be involved in dealing with the senior management of all the organizations that interact with Citco Fund Services
- Be involved in Business Development Support including working with stakeholders in the development of new clients/business request for proposal/information assistance build out of sample portfolios for client pitches and demonstrations and act as the direct source of information to Business Development on vendors/conversion/interfaces
- Project management which includes:
- Incoming file testing
- Instruct/extract testing and maintenance
- Standard and custom extract file development (in house/vendor)
- Coordinating with both internal and external stakeholders to ensure all necessary data is captured for client reporting
- OMS vendor migrations
- System set up and coordination with third parties for new fund launches
- Contribution to development and testing of Citcos technology platforms
- Work with external vendors to improve quality of files processes and workflows
- Assist with client user setup/permissions and work with existing clients on new requirements and process improvements
- Be involved in Administrative Reporting which includes tracking of projects progress and deadlines on SharePoint assisting with reporting to senior management and assisting Finance on invoicing for file maintenance and communication charges
Qualifications
About You:
- Degree or professional qualification required.
- 3-4 years experience in financial services more specifically financial markets and the hedge fund industry
- Working knowledge of Listed and OTC products
- Experience handling fund launches
- OMS Vendor Migration.
- Previous project management experience
- Business Analysis experience
- Middle office experience - desirable
- A team player who can work well within the function & deliver a quality service
- Excellent communication and writing skills
Our Benefits
Your wellbeing is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
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Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Citco, we don't just provide bespoke solutions and better results. We’re a true partner dedicated to developing rich, long-term relationships through gold standard services.
