Loan Servicer

At North Coast Credit Union we believe that every interaction is an opportunity to create an exceptional experience for our members our community and each other.

Were more than a financial institution; were a team of passionate individuals who take pride in making banking personal supportive and surprisingly human.

If you have an eye for detail a heart for service and a love for problem-solving youll feel right at home here.

What Youll Do

As a Loan Servicing Specialist youll play a vital behind-the-scenes role in bringing our members financial goals to life. Youll ensure loan files escrow accounts and collateral records are complete accurate and compliant all while delivering the kind of thoughtful high-touch service that sets our credit union apart.

Youll collaborate with Lending Accounting and Operations teams to keep things running smoothly support process improvements and be a trusted point of contact for both internal partners and members.

Your Day Might Include

• Processing and maintaining consumer and real estate loan documentation with precision and care.
• Quoting and processing loan payoffs reconveyances and title/UCC releases.
• Coordinating escrow accounts - from property tax payments to insurance tracking - ensuring every detail is right.
• Performing audits and reconciliations to make sure loan portfolios balance perfectly.
• Responding to member inquiries with empathy professionalism and genuine care.
• Supporting your teammates mentoring others and collaborating on projects that make our processes even better.
• Occasionally assisting with asset recovery or collections as departmental needs arise.

North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!

• We enjoy paid time off with a starting vacation accrual of 10 days per year11 paid holidays paid sick time which accrues at 2 hours per pay period (6 days per year) and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
• We receive 5 hours of paid volunteer time each quarter.
• We invest in our employees futures by offering a 401(k)-retirement plan with up to a 10% employer contribution.
• We prioritize your health and well-being and offer medical dental and vision insurance for you and your family including free mental health and wellness plan options.
• We ensure our employees are taken care of during lifes unexpected events with employer provided life and disability insurance along with paid bereavement leave.
• We annually donate $250 of North Coast Care Funds to a local non-profit of your choice on your anniversary. All benefits are offered in accordance with our plan documents and policies.

What You Bring

• A genuine desire to help others and make a difference.
• Two or more years of experience in loan servicing or lending operations (financial institution experience preferred).
• A solid understanding of loan documentation escrow processes and collateral management.
• Strong attention to detail and organizational skills - you love getting things right.
• Confidence using core banking systems Microsoft Office and other loan servicing tools.
• A calm professional communication style - and bilingual (English/Spanish) skills are a plus!

Education:
High school diploma or equivalent required; college coursework in business or finance preferred.

Work Environment

• Professional office setting with the possibility of a hybrid schedule (subject to departmental needs and performance).
• Regular computer work with occasional lifting (up to 25 lbs.) and movement within the office.
• A collaborative culture that values teamwork focus and care in every detail.

Ready to Join Us

If youre ready to bring your attention to detail and heart for service to a place where you can truly make a difference wed love to meet you.