Manager, Sales and Contract Administration

About the role:

Samsara is looking for a highly motivated and strategic Manager of Sales Operations to lead a team of analysts responsible for executing and optimizing critical pre-sales and post-sales processes that support our Account Executives. This is a high-impact role focused on managing operational complexity resolving escalations and driving continuous improvement across our systems and workflows. The ideal candidate is a people leader problem solver and cross-functional collaborator who thrives in a fast-paced environment.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role you will:

• Lead and manage a high-performing team of Sales & Contract Administrators providing day-to-day guidance coaching and support to ensure operational excellence.
• Oversee execution of complex high-volume post-sales processes including invoicing contract amendments purchase order processing and order validation for multi-year and high-value deals.
• Act as the primary escalation point for the team addressing roadblocks quickly and ensuring timely resolution for both internal stakeholders and external customers.
• Build and maintain strong partnerships with Sales Finance Legal and Customer Success teams to ensure seamless handoffs and end-to-end support.
• Engage directly with customer procurement teams to verify documentation accuracy and completeness ensuring compliance with internal policies and timelines.
• Identify bottlenecks and opportunities for improvement within sales support workflows leading initiatives to streamline standardize and scale processes.
• Define and track team KPIs monitor performance and implement strategies to optimize throughput accuracy and service levels.
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
• Hire develop and lead an inclusive engaged and high-performing team.

Minimum requirements for the role:

• 58 years of experience in Sales Operations Customer Support or similar roles including 2 years in people management
• Demonstrated ability to lead operational teams supporting complex high-volume business processes
• Strong organizational and prioritization skills with a proven track record of meeting tight deadlines
• Fluent in English (written and spoken) with excellent communication and stakeholder management abilities
• Experience resolving escalations collaborating cross-functionally and influencing without authority
• High attention to detail and strong critical thinking skills
• Proficiency in Salesforce; familiarity with Zendesk and/or NetSuite a plus
• Adaptable resourceful and proactive in a dynamic fast-growing environment

An ideal candidate also has:

• Experience supporting Enterprise-level customers and navigating B2B procurement workflows
• Background in project management or process improvement initiatives
• Familiarity with quote-to-cash processes and systems integration

Required Experience:

Manager