Site Reliability Engineer ITSM (hybrid onsite, Omaha NE)

Omaha, NE - USA

Monthly Salary: $ 68251 - 112615

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

Summary of the Job:

We are looking for a Site Reliability Engineer (SRE) to join FNBOs Technical Operations this role you will help grow the Site Reliability Engineering practice by supporting monitoring alerting automation and best practices initiatives. You will also manage ITSM practices to ensure effective change major incident management problem management and knowledge management. While Dynatrace experience is preferred familiarity with monitoring tools and a willingness to learn is required. You will collaborate with Infrastructure & Operations and Application Development teams to assist with automation deployment pipelines and overall system performance.

About This Role:

We are not able to hire H-1B or offer sponsorship in the future.

Role is onsite in Omaha Nebraska 3 days a week.

This role will have the opportunity to work with and learn AWS Cloud.

Job Specific Accountabilities:

Lead ITSM practices including change incident problem and knowledge management
Lead major incident response calls and help resolve issues.
Lead the Change Management process ensuring change preparedness
Lead the Problem management process and perform problem review analysis Assist in monitoring FNBO systems/applications and follow best practices for proactive monitoring and resolution.
Participate in the on-call rotation to respond to incidents in a timely manner.
Support performance optimization efforts to ensure system peak performance and customer satisfaction.
Assist in conducting Post-Mortems after major incidents to help identify root causes and prevent future issues.
Collaborate with Application Development teams on deployment pipeline maintenance.
Contribute to the growth of the Site Reliability Engineering practice.
Perform Operational Readiness review and validate ready for implementation
Provide Knowledge Management leadership
Create executive reports on identified team KPIs monthly

The Ideal Candidate for This Role:

Minimum Qualifications:

Bachelors degree in a related field (or 3-5 years of related experience).
Knowledge of ITIL practices and relevant ITIL certifications (e.g. ITIL Foundation) preferred.
Familiarity with service ticket tool like ServiceNow.
Familiarity with monitoring tools such as Dynatrace (preferred) or other similar platforms.
Understanding of basic development practices scripting automation and monitoring.
Ability to automate tasks using scripting tools.
Knowledge of agile practices is a plus.
Ability to work effectively in a team environment and engage in team activities.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $68251.00-$112615.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team youll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.Summary of the Job:We are looking for a Site Reliability Engineer (SRE) to join FNBOs Technical Operations this...