Senior Account Manager, Wolt for Work

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

The Senior Account Manager for Wolt for Work plays a critical role in scaling a profitable and strategically important vertical within Wolt.

By managing and growing corporate partnerships across all company tiersfrom SMBs to large enterprisesthe Senior Account Manager strengthens Wolts position in the B2B space. The role bridges local market leadership with the central team offering opportunities to influence product development and share best practices across the 15 live WfW markets.

What youll be doing

The Senior Account Manager owns the end-to-end client relationship post-acquisition ensuring that customers see long-term value in Wolt for Work. This includes:

• Ongoing Account Management:
• Building and nurturing strong relationships with decision-makers.
• Acting as a trusted advisor to help clients maximize the benefits of Wolt for Work.
• Proactively promoting engagement and activity across client accounts.
• Growth & Retention: Identifying upsell opportunities expanding account usage and securing long-term client retention.
• Problem-Solving & Support: Supporting clients with their needs troubleshooting issues and ensuring a seamless experience.
• Cross-Functional Collaboration: Partnering with Product Marketing Operations and Customer Support to align solutions address client feedback and improve the WfW offering.
• Data-Driven Insights: Analyzing client data to uncover opportunities prioritize focus areas and guide account strategies.

Our humble expectations

• Proactive mindset anticipates risks generates loyalty-building ideas and acts before issues escalate.
• Relationship builder establishes trust and credibility with clients at all levels.
• Strong communication & interpersonal skills clear persuasive and empathetic in all interactions.
• Multitasking ability manages multiple clients and projects without losing focus.
• Problem-solving & negotiation able to resolve challenges and align client goals with Wolts value.
• Growth-focused skilled at detecting opportunities and expanding client partnerships.
• Analytical & data-driven interprets account data to guide decisions and strategies.
• Professional background experience in business sales or marketing preferred.
• Language skills fluent in German and English.

What we offer

• High-impact role: Be part of a fast-growing profitable business line that has strong leadership backing and is critical to Wolts future growth.
• Autonomy & ownership: Full responsibility for managing your client portfolio end-to-end with the freedom to shape how you drive results.
• Career growth: Opportunity to work at the intersection of local markets and central teams influence the product roadmap and share best practices across 15 countries.
• Collaborative culture: Work alongside passionate colleagues across Product Marketing Operations and Support where ideas are heard and knowledge is openly shared.
• Learning environment: Exposure to diverse client typesfrom SMBs to global enterprisesbuilding your expertise in B2B sales account management and strategy.
• Impact you can see: Direct contribution to client satisfaction portfolio growth and Wolts bottom line.
• Wolt perks: Competitive compensation benefits and the unique Wolt culture that values humility ownership and constant learning.

Next steps

We like to keep our process simple transparent and respectful of your time. Heres what you can expect:

1. Recruiter chat Youll meet with one of our recruiters for an informal conversation about the role your background and to answer any initial questions you might have about Wolt.
2. Hiring manager interview A deeper dive into your experience and how you like to work plus a chance to learn more about the team and the challenges ahead.
3. Case assignment Youll work on a short practical exercise that mirrors real-life challenges in the role. This is your opportunity to show how you think and solve problems.
4. Final conversation with senior leadership A chance to meet one of our senior leaders hear about the bigger picture for Wolt for Work and share how you see yourself growing with us.

Throughout the process we promise open communication timely updates and space for you to ask all the questions you need to decide if Wolt is the right place for you.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.