Repo Remarketing & Insurance Specialist

Amherst, MA - USA

Hourly Salary: $ 18 - 24

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Location:

4224 Ridge Lea Road - Amherst New York 14226

Hours: Monday- Friday from 8:00am-4:30pm

Location: Hybrid with Wednesday and Friday being in office

ABOUT THE JOB

The Lead Specialist is responsible for overseeing the financial and administrative processes when a borrowers consumer or commercial collateral is deemed a total loss by an insurance provider. This role involves handling both inbound and outbound calls related to total loss secured accounts while actively managing tasks across the repossession remarketing and insurance teams. As an evolving position it also includes participating in projects adapting to new procedures and supporting the development and implementation of updated processes. This position is part of the repo team and could involve supporting other established processes in addition to the projects etc..

ESSENTIAL JOB FUNCTIONS

Place/receive calls via the telephone.
Add change and delete information in multiple file screens within multiple collection systems.
Comply with all policies and procedures as outlined in operating instructions.
Serve as entry point for the identification routing and documentation of all pertinent collection support processes (I.E.: modifications bankruptcy skip-tracing etc.).
Collaborate with insurance carriers internal departments and third-party administrators to process claims.
Meet minimum individual and departmental goals and service level agreements.
Adhere to Federal Regulatory requirements regarding debt collections.
Participate in procedure reviews and updates ensuring alignment with operational and compliance standards.

REQUIRED QUALIFICATIONS

High school diploma or equivalent is required
One or more years of customer service or collections experience
Computer proficient ability to Work from home and have a quiet area and be hardwired into the internet. Calls will be graded and recorded.
Proven ability to stay focused in a continuous process flow and keep pace within work team
Superior verbal and written communication skills

PREFERRED QUALIFICATIONS

Prior experience in a financial institution or auto finance environment.
Associates or Bachelors degree in Business Administration Finance Insurance or a related field.

COMPETENCIES/SKILLS

Excellent interpersonal and motivation skills
Demonstrated ability to handle change
Displayed sense of ownership in relation to attitude and actions assignments and event outcomes
Ability to multi-task
High attention to detail and accuracy in documentation and data entry

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/29/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Required Experience:

Location:4224 Ridge Lea Road - Amherst New York 14226Hours: Monday- Friday from 8:00am-4:30pmLocation: Hybrid with Wednesday and Friday being in officeABOUT THE JOBThe Lead Specialist is responsible for overseeing the financial and administrative processes when a borrowers consumer or commercial col...