Helpdesk Level 1 (Onsite)
Share
Job Location:
Lauderdale Lakes, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
GSummary & Objective
The Help Desk Support Specialist Level 1 is a proactive customer-focused professional responsible for providing first-level technical support to internal staff. This role involves diagnosing and resolving technical issues assisting with IT-related inquiries and ensuring support tickets are resolved in a timely and effective manner.
The position plays a vital role in supporting hybrid and remote environments and ensuring a positive experience for all users.
Essential Functions
- Provide prompt friendly and professional support via phone email chat or remote tools.
- Support users with hardware software networking and cloud-based applications (e.g. Microsoft 365 etc.).
- Manage and track help desk tickets in the ticketing system.
- Troubleshoot and resolve issues related to desktops laptops mobile devices and collaboration tools.
- Guide users on email and best practices including phishing awareness and multi-factor authentication (MFA).
- Document issues and resolutions to maintain an updated internal knowledge base.
- Assist with by setting up accounts hardware and software for new employees.
- Provide remote and on-site support as required ensuring minimal downtime for end users.
- Collaborate with other IT teams and escalate complex issues when necessary.
- Support compliance and security standards to protect company systems and data.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Other Duties
- Pursue special assignments as instructed by Director of IT.
- Assist in any way possible during emergencies.
- Maintain your required certifications and mandatory skill updates.
- Standard office hours with occasional on-call after-hours or weekend support during critical events or updates.
- Work may be performed on-site remotely or in a hybrid environment depending on business needs.
- Flexibility to adjust priorities and schedules as needed.
- Multiple travel to company facilities for on-site support.
- Comply with all policies local state and federal laws and regulations.
- Perform other duties as assigned.
Supervisory Responsibility
- May serve as an interim department leader depending on need
Physical Requirements
- Must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds walk climb stair or ladders stand on feet for extended periods of time etc.
- Works in office environment with moderate to loud noise level.
- Subject to frequent interruptions.
- Work schedule may include working beyond typical schedule including weekends and holidays.
- Hand dexterity required for data entry on keyboard requiring finger dexterity and eye-hand coordination.
Disclaimer
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time.
EEOC Statement
CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
PM19
Knowledge & Experience Requirements
- High school diploma or equivalent required.
- Bachelors degree in information technology Computer Science or related field preferred.
- Prior experience in IT support or a help desk role preferred.
- Experience troubleshooting hardware software networking and cloud services (e.g. Microsoft 365 etc.).
- Strong communication and interpersonal skills for working with staff at all levels.
- Knowledge of operating systems (Windows macOS) and mobile devices.
- Familiarity with ticketing systems and remote support tools.
- Ability to manage time effectively handle multiple tasks and remain calm under pressure.
- Strong problem-solving mindset with attention to detail.
- CompTIA A or CompTIA Security
- Must have a valid Florida drivers license.
- Must be able to read write and understand the English language
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
We are a South Florida healthcare leader and the healthcare ministry for the Archdiocese of Miami, serving the frail and vulnerable in our community for almost 40 years. We deliver a full range of specialized services, all coordinated to your changing needs. See how we drive stronger ... View more
