Director of Guest Services

Additional Information: This hotel is owned and operated by an independent franchisee Wurzak Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Wurzak Hotel Group is looking for an experienced and dynamic Director of Guest Services to lead the Front Office operations at our gorgeous property Sheraton Valley Forge. This individual will oversee front desk guest services reservations and bell services to ensure exceptional guest experiences smooth operations and achievement of departmental goals.

This position requires a hands-on leader with strong hotel management experience who can inspire and manage a team maintain operational excellence and ensure compliance with brand standards and company policies.

The Company operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.

Essential Functions:
Direct daily operations of the Front Office including front desk guest services reservations and bell staff
Hire train schedule and evaluate front office team members
Oversee guest check-in/check-out processes ensuring quality service and adherence to brand standards
Ensure accurate room status communication group information updates and credit limit monitoring
Lead departmental budgeting and cost control; prepare reports and forecasts
Enforce cash handling credit card and security procedures
Monitor VIP guests and ensure special requests are fulfilled
Maintain strong working relationships with internal departments and external vendors
Review daily reports including night audit summaries guest feedback and staff shift logs
Ensure timely and professional delivery of messages packages and guest communications
Promote and uphold company policies safety standards and service excellence

Qualifications:
The Company may consider equivalent combination of acceptable education and experience providing the knowledge skills and abilities cited below.

Education and Experience
Associate degree preferred
Minimum 3 years of hotel management experience (Front Office/Rooms Division required)
Proven leadership skills in training team management and maintaining high morale

Skills:
Strong knowledge of front office systems guest service protocols and hotel operations
Excellent communication organizational and problem-solving abilities
Comfortable working in a fast-paced guest-focused environment
Proficient in using hotel property management systems POS and standard office software
Ability to analyze reports forecast performance and manage budgets

Compensation and Benefits:
Competitive Salary
Paid Time Off
Medical Dental Vision health insurance
Robust supplemental insurance for Life AD&D Pets legal and more
Wellness programs for mental physical and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development

This company is an equal opportunity employer.

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