Solutions Engineer Healthcare & Life Sciences (East)

New York City, NY - USA

Monthly Salary: $ 144000 - 235000

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

The Solutions Engineer - East -Healthcare & Life Sciences (SE) is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value differentiation and trust in our AI-powered Contact Center and CX solutions.

This individual is a seasoned operator or practitioner with deep experience in healthcare environmentsacross providers payers or digital healthbringing knowledge of clinical workflows regulatory compliance (HIPAA HITECH) and patient engagement to every interaction. They engage throughout the entire sales lifecycle from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.

The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions accelerates deal cycles and helps identify and expand revenue opportunities in healthcare.

Key Responsibilities

Conducts research to prepare for upcoming meetings with prospects to understand their business environment market customers competitors and general business challenges.
Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains learns about customers objectives and potential needs gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
Designs and delivers presentations to customers on-site & virtual showing Talkdesks capabilities aligned to the customers pains and needs that were uncovered during Discovery.
Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
Assists with scoping SOWs for customer implementations as needed.
Scopes executes and manages customer pilots and POCs.
Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
Assists with marketing and demand generation events as necessary.

Core Background

B.S. Computer Science Software Engineering MIS or equivalent work experience.
1-3 years as a Solutions Engineer in Software VOIP/Telecommunications contact centers premise or cloud selling to Commercial or Enterprise customers.
Ability to command the attention in a room by delivering compelling presentations and demonstrations.
Good problem solving skills including the ability to meet a business requirement with a technical solution.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Excellent presentation and communication skills including the ability to lead technical discussions and demonstrations with customers.
Knowledge of Customer Relationship Management Software ITSM Data Warehousing Business Intelligence is a plus.
Knowledge of UCaaS CCaaS software is a plus.
Knowledge in web / scripting technologies is a plus

Desirable Heath & Life Sciences Experience

Strong working knowledge of healthcare industry standards regulations and data handling practices including HIPAA HITECH and HITRUST.
Proven ability to align technology solutions toclinical operational and financial healthcare KPIs.
Experience in SaaS including 2 years supporting healthcare-specific customers.
Experience in healthcare contact centers (patient scheduling billing nurse triage or CRM integrations such as Epic Cerner Salesforce Health Cloud etc.).
Strong internal and external collaboration skills; proven success working with healthcare compliance security and IT stakeholders.
Willingness to travel 2050% for customer and internal meetings.

Pay Range (OTE): $144000 - $235000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Conducts research to prepare for upcoming meetings with prospects to understand their business environment market customers competitors and general business challenges.
Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains learns about customers objectives and potential needs gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
Designs and delivers presentations to customers on-site & virtual showing Talkdesks capabilities aligned to the customers pains and needs that were uncovered during Discovery.
Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
Assists with scoping SOWs for customer implementations as needed.
Scopes executes and manages customer pilots and POCs.
Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
Assists with marketing and demand generation events as necessary.