SVPChief Business Banking Officer
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Job Location:
Irvine, CA - USA
Yearly Salary:
$ 285000 - 295000
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
SVP/Chief Business Banking Officer
Location:Irvine CA
Job Type: Full-time Exempt Hybrid Eligible
Salary Range:$285000 $295000 per year
About Commercial Bank of California
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003 CBC is one of the largest privately held banks in the state with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative personalized banking solutions. Our leadership reflects the diverse communities we serve and our mission is rooted in empowering entrepreneurs business owners and community leaders to thrive.
As a certified MDI CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for bankingone that prioritizes trust collaboration and community impact. Join us and be part of a team thats redefining what it means to be a community-focused relationship-driven bank that puts people over profits.
Job Summary
SVP/Chief Business Banking Officer is responsible for driving regional growth and deepening client relationships. This role combines strategic business development with hands-on leadership to expand the banks footprint in target markets grow deposits and loan portfolios and deliver superior client experience.
The RVP will lead a high-performing team fostering a culture of accountability service and results. This individual will also serve as a visible ambassador of the bank actively engaging in community and industry events to elevate brand presence and cultivate new business addition to overseeing sales and service performance the RVP will ensure compliance with regulatory standards optimize operational workflows and contribute to the banks long-term strategic objectives.
Essential Duties and Responsibilities
Business Development & Client Retention
- Develop and execute a strategic business development plan to drive growth in deposits and loans across the region.
- Identify and pursue high-value prospects through market research competitive analysis and targeted outreach campaigns.
- Build and nurture long-term client relationships by conducting regular in-person visits virtual meetings and tailored financial reviews to assess evolving client needs.
- Leverage internal and external referral networks including existing clients community leaders and professional associations to generate qualified leads and expand market presence.
- Collaborate with operations and credit teams to deliver customized financial solutions that align with client goals and risk profiles.
- Track and report on business development activities including pipeline growth conversion rates and client retention metrics.
- Represent the bank at industry events and community functions/forumsto enhance brand visibility and establish thought leadership within the region.
- Continuously assess client satisfaction and engagement proactively addressing service gaps and identifying cross-sell opportunities to deepen client relationships.
Sales & Relationship Management
- Lead the execution of regional sales strategiesto drive revenue growth across banking products including deposits loans treasury management and merchant services.
- Partner with internal stakeholdersincluding credit underwriting and operations teamsto deliver tailored financial solutions that align with client objectives and risk profiles.
- Coach and support relationship managers in consultative selling techniques pipeline development and client engagement best practices.
- Utilize data-driven insights and toolsto monitor sales performance identify cross-sell opportunities and track client lifecycle activity.
- Establish and maintain strong relationships with key clients serving as a trusted advisor and escalation point for complex financial needs or service issues.
- Ensure consistent execution of the banks relationship management model including client onboarding periodic reviews and proactive outreach.
- Collaborate with marketing and client engagement teamsto support regional campaigns sponsorships and events that drive brand awareness and client acquisition.
- Continuously evaluate market trends and competitor activityto refine sales tactics to maintain a competitive edge in the region and relay recommendations to executive management.
Product & Service Delivery
- Champion the delivery of high-impact financial solutionsby aligning client needs with the banks full suite of products including cash management digital banking and treasury services.
- Serve as a subject matter experton commercial banking products guiding clients through the Banks full suite of offerings and ensuring seamless implementation and adoption.
- Collaborate with credit and operations teamsto streamline onboarding processes reduce friction and enhance the end-to-end client experience.
- Support the rollout of new products and services providing feedback and performance insights to ensure successful market penetration.
- Maintain a strong feedback loop with frontline staff and clients using insights to inform product enhancements and service innovations.
Customer Experience & Issue Resolution
- Champion a client-first cultureby ensuring every customer interaction reflects the banks commitment to excellence responsiveness and trust.
- Lead the resolution of complex client issues serving as a senior escalation point and coordinating cross-functional teams to deliver timely effective solutions.
- Implement proactive service strategies including regular client check-ins satisfaction surveys as needed and service-level reviews to anticipate and address concerns before they escalate.
- Monitor and analyze customer feedback and service trends using insights to drive continuous improvement in processes training and service delivery.
- Ensure frontline staff are empowered and equippedto resolve routine issues independently while maintaining clear escalation protocols for more complex matters.
- Establish and track key performance indicators (KPIs)related to client satisfaction issue resolution time and service quality reporting results to senior leadership.
- Foster a culture of accountability and empathy coaching team members on effective communication conflict resolution and relationship management.
- Collaborate with compliance and risk teamsto ensure all client interactions and resolutions align with regulatory standards and internal policies.
Operational Oversight
- Ensure operational excellence across all regional banking functions maintaining high standards of accuracy efficiency and compliance.
- Monitor branch operations to ensure seamless customer service delivery.
- Ensure timely and accurate reportingto internal departments including daily NSF reports and operational reports.
- Collaborate with compliance risk and IT teamsto strengthen operational safeguards enhance data security and support business continuity planning.
Team Leadership
- Inspire and lead a high-performing regional team fostering a culture of accountability collaboration and continuous improvement.
- Provide strategic direction and day-to-dayguidanceto relationship managers and operational staff to ensure alignment with organizational goals and superior customer service.
- Develop and retain top talent ensuring the team possesses the skills knowledge and motivation to deliver exceptional results.
- Conduct regular coaching sessions and performance reviews offering constructive feedback setting clear expectations and recognizing achievements.
- Design and implement training programsto enhance product knowledge sales effectiveness regulatory awareness and customer service excellence.
- Promote a culture of inclusion integrity and professional growth encouraging innovation and empowering employees to take ownership of their roles.
- Align team objectives with broader bank initiatives ensuring consistent execution of strategic priorities across all locations.
- Monitor team performance using KPIs identifying gaps and implementing targeted development plans to drive improvement.
- Serve as a role model for ethical leadership and client-centric behavior setting the tone for professionalism and excellence across the region.
General
- Consistently demonstrate good decision-making techniques pertaining to inquiries approvals and requests as they apply to existing policies and procedures keeping within assigned approval limits and using these instances as learning tools for employee development.
- Respond to inquiries or refer inquiries to the appropriate department or person exhibiting the necessary follow-through with customers and/or staff involved.
- Assume responsibility for various department functions in the absence of staff members or in overload situations as needed.
- Treat people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational core values; accepts responsibility for own actions.
- Demonstrate knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
- Assure compliance with all Bank policies procedures and processes and all applicable state and federal banking laws rules and regulations; adheres to Bank Secrecy Act (BSA) and Anti-Money Laundering Act rules and regulations.
Perform the position safely without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules regulations and orders issued pursuant to the OSHA Act of 1970 which are applicable to ones own actions and conduct.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- Bachelors degree in Finance Business Administration Economics Marketing or a related field.
- Minimum of 8 years of experience in banking operations sales account management or supervisory roles.
- Advanced knowledge of commercial real estate and consumer lending and operations including loan risk rating portfolio monitoring asset recovery and loan work outs.
- Advanced credit analysis skills with extensive knowledge of loan structure pricing and collateral analysis.
- Advanced experience knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting financial and/or credit analysis or related areas.
- Advanced experience knowledge and training in all lending activities and terminology including advanced knowledge of commercial construction real estate and consumer loan processing.
- Advanced knowledge of related state and federal lending and compliance regulations and other Bank lending policies.
- Ability to develop marketing and business development skills with customers.
- Excellent organizational and time management skills with the ability to provide leadership supervision and training for 2 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
- Ability to work in a fast-paced high-volume environment.
- Excellent organizational and planning skills to meet deadlines.
- Intermediate knowledge of human resource labor laws and policies.
- Intermediate skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software programs.
- Advanced math skills; ability to calculate interest commissions proportions and percentages; balance accounts; add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; locate routine mathematical errors; compute rate ratio and percent including the drafting and interpretation of bar graphs.
- Advanced verbal written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others train personnel read analyze and interpret documents and professional journals understand procedures write reports correspondence and procedures speak clearly to customers and employees.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Ability to work with minimal supervision while performing duties.
Benefits & Perks
- Competitive employer contribution to medical dental and vision coverage
- 401k plan with employer match
- Flexible Spending Accounts (FSA) and Dependent Care Accounts
- Employee Assistance Program (EAP)
- Employer provided Calm subscription
- Employer provided mental health benefits through Teladoc
- Life AD&D and disability insurance
- Minimum 15 Days of Vacation 11 Paid Federal Holidays Paid Time off to Volunteer
- Online discount program
- Tuition Reimbursement Program
Join Our Team!
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status or any other legally protected characteristic.
We evaluate applicants fairly and equitably including those with criminal histories in accordance with applicable federal state and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process please contact us at with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC either directly or indirectly will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration recruiting agencies must have a valid written and fully executed agreement with Commercial Bank of California. Without such an agreement in place no agency submissions will be accepted or compensated.
Required Experience:
Chief
Key Skills
- Customer Service
- Bank Products
- Client Transactions
- Customer Transactions
- Loan Portfolio
- Customer Accounts
- Client Relationships
- Account Maintenance
- Client Inquiries
- Financial Products
- Credit Card
- Business Relationships
- Client Service
- Portfolio
