System Support Engineer – Domain Trainee – French – Hybrid Bucharest

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of System Support Engineer Domain Trainee French Hybrid Bucharest

The System Support Engineer is a member of the Technical Service and Support Organization a dynamic and innovative department that endeavors to provide high-level technical advice consultation and troubleshooting for internal and external customers. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support products. This role is a key addition to an existing support team of professional engineers now requiring additional support for an expanding install-base. The team is responsible for providing customer support service for diagnostic automated equipment produced and sold by BD Biosciences (BDB).

Responsibilities
Deliver prompt and thorough responses to inquiries from internal and external customers primarily received via telephone and written communication.
Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
Coordinate with Quality Control Quality Assurance Research & Development Marketing Sales Engineering and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
Supports the Technical Service telephone line by providing emergency technical assistance.
Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
Contributes to team goals and objectives through active participation.
Promotes Professional Services
Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
Attention to detail superior interpersonal skills and good problem-solving skills
Troubleshooting hardware and software issues.
Upgrading systems to enable compatible software on all computers.

Qualifications we seek in you!
Minimum Qualifications
Experience working with computer networks and systems maintenance.
A Microsoft or Cisco accreditation advantageous.
Excellent written and verbal communication skills.
Proficient doing software installations and upgrades.
Knowledge of basic security concepts and best practices.
Recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.
Experience servicing medical devices and equipment required.
Experience servicing robotics systems required.
Requires a good working knowledge of electronics and electro-mechanical devices (Megatronics) PLCs and pneumatics.
Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
Experience with PC assembly upgrades and repairs is highly desirable.
Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
Demonstrated effective interpersonal skills organization/prioritization skills and a passion for providing superior service.

Preferred Qualifications/ Skills

Must have the ability to multi-task and be adaptable to changing business environment(s).
Proficient PC skills (Microsoft Office package).
English speaking plus additional foreign language preferred
Bachelors Degree preferably in Electronics/Computers Engineering required or equivalent experience.
English & French language proficiency requirement

Shift Requirement
Regular business hours

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Intern

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Inviting applications for the role of System Support Engineer Domain Trainee French Hybrid Bucharest