About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

On the Global Merchant team our mission is to have best-in class restaurant and store selection for consumers and build products and services for our merchants to grow their businesses profitably on doing so we partner up closely with the commercial teams in our >30 countries.

Our five global subteams focus on distinct areas of the merchant lifecycle and experience but also our internal efficiency related to reaching our mission:

• The Merchant S&O (Strategy & Operations) team is responsible for our merchant and selection strategy merchant experience planning and performance tracking operating model design as well as commercial go-to-market approaches
• The Sales S&O team owns and develops the goaling sales operations processes tools and enablement programs to support and improve the productivity of our local pre- and post-sales teams
• The Merchant Operations team focuses on smooth execution of core processes such as onboarding Merchant Quality and self-service tooling - this in a very tight collaboration with our product teams
• The Enterprise team works directly with global current and prospective merchant partners to unlock and grow our joint business
• The B2B subteam owns and develops some of our newer service offerings for merchants - such as logistics as a service (Drive)

About the Role

Were looking for a hands-on operator and strategic problem-solver to join the Global Merchant team as Lead Merchant Strategy & this role youll lead a portfolio of initiatives end-to-end from identifying opportunities to implementing and scaling global solutions. Youll work across product analytics and country operations to make our merchant ecosystem more efficient automated and scalable. Youll be a key cross-functional driver turning operational challenges into scalable improvements that shape how Wolt runs merchant operations globally.

What youll be doing

• Lead cross-functional initiatives end-to-end: Scope pilot and roll out improvements that span multiple teams domains and regions (e.g. Improving Cancellation Rates increasing the self-service adoption for Menu Edits etc.);
• Drive strategic impact: Identify operational pain points translate them into scalable opportunities and shape how we support merchants globally driving the impact of your initiatives hands-on across all Wolt countries;
• Champion AI-first operations: Build and deploy automations using tools like App Scripts AI models and LLM-based workflows to reduce manual work and increase efficiency;
• Solve technical problems creatively: Pilot and operationalize automations that improve internal team efficiency and merchant experiences;
• Influence across Wolt: Collaborate closely with Product Engineering Analytics Platform Quality Delivery Operations and Support to ensure successful implementation and adoption of solutions;
• This is a highly autonomous impact-driven role - perfect for someone who loves connecting strategy data and technology to make systems work better at scale.

Our humble expectations

You want to affect change every day are result-oriented and can operate in fast-paced environments.

• 46 years of professional experience in operations strategy consulting or a tech-driven environment.
• Bachelors or Masters degree in Business Engineering Economics Computer Science or a related field.
• Proven ability to lead complex cross-functional initiatives end-to-end from discovery to rollout.
• Strong analytical and problem-solving skills; youre comfortable using data to make decisions (SQL skills are a plus).
• Curiosity and drive to automate hands-on experience with tools like Google App Script APIs or AI-powered solutions is a strong plus.
• Self-starter attitude with the ability to navigate ambiguity manage multiple projects and deliver results fast.
• Excellent communication and stakeholder management skills you can influence without authority and bring teams together around common goals.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.