B.O.S.S. Supervisor
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.
Position Title:
B.O.S.S. SupervisorJob Category:
University StaffEmployment Type:
RegularJob Profile:
Customer Service SupervisorJob Duties:
FPM Description
Facilities Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers fellow faculty and staff members students and visitors. The mission of the department is to provide a safe sustainable and accessible physical environment that supports learning research working living and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do.
Job Summary:
The B.O.S.S. Supervisor oversees the late-night ride share program Be on The Safe Side (B.O.S.S.). This role carriessupervisory responsibilities for student employees including hiring onboarding scheduling training performance evaluation and offboarding. Serving as the primary point of contact for B.O.S.S. student staff the Supervisor alsomanages escalated customer service concerns and supports the programs day-to-day operations. The position plays akey role in advancing departmental goals by maintaining an inclusive positive and strong culture and enhancingcustomer retention. Scheduled hours are 5:30 p.m. to 2:00 a.m. with at least one weekend shift required per week.
Major Responsibilities:
45% Exercises supervisory authority including hiring transferring suspending promoting managingconduct and performance discharging assigning rewarding disciplining and/or approving hoursworked.
- Provides leadership and direction to staff and delegate assignments as appropriate. Assign work to staff including B.O.S.S. Operations Assistant Student B.O.S.S. Team Leads (TLand Student B.O.S.S. Drivers.
- Monitor the flow of operations through Trans Loc to ensure maximum safety and efficiencyduring service. Adjust priorities and schedules where necessary to ensure that optimalcoverage is scheduled during high volume times and days. Consistently monitor and check inwith TLs and drivers and take over TL role to prioritize extra shift coverage as needed. Document performance recommend appropriate disciplinary action acknowledge and provide formal and informal feedback and recognition for good performance.
- Ensure personnel development through training progressive work assignments promotionand career path planning.
- Schedule shifts approve time off requests or facilitate shift swaps.
25% Provides exceptional service engages customers and resolves escalated or higher-level issues and concerns promptly and professionally.
- Respond to customers complaints and problems. Ensure that problems are corrected so thatoperations may continue.
- Troubleshoots and resolves issues in a timely and professional manner. Serves as a first point of contact for individuals and groups provides basic organizationalinformation via phone in person and other communication mediums and routes morecomplex inquiries to the appropriate entities.
- Processes customer transactions and may take payments following established policies andprocedures
- Support scheduling event logistics as needed.
15% Develops schedules and executes unit operational work plans procedures policies and updates toensure the accuracy and relevancy of delivered communications to the appropriate entities on events.
10% Inspects maintains and schedules B.O.S.S. vehicle repairs. Logs and maintains repair and accidentrecords for DOA.
- Keeps accurate records of vehicle inspections repairs and accidents. Filing the appropriatepaperwork for the DOA.
5% Other duties as assigned
Hybrid work not possible: This position is not eligible for hybrid work and requires 100% onsite work
*This positions working hours are set to be for second shift. This is non-negotiable.*
Qualifications:
Minimum Qualifications:
- Ability to work 5:30 PM 2:00 AM including a minimum of one weekend shift weekly
- Must possess a valid Wisconsin Driver license (or other such valid operators permit recognized by the Wisconsin Department of Transportation) and be able to meet or exceed the minimum requirements for driving on state business as detailed here: to operate passenger vehicles in a dense urban environment outside of standard business hours in a variety of weather conditions
- Evidence of proficiency with Microsoft 365 in a professional or school setting.
- Minimum of one year of leadership or coaching or mentorship experience.
- Experience with professional workplace communication via various methods of communication.
Preferred Qualifications:
- Evidence of being accountable for independently and proactively making decisions in a strategic manner
- Demonstrated experience with leading employees (either as a team leader or supervisor/manager)
- Experience with scheduling work assignments
Wage:
$24.04/hr - $28.85/hr (Final salary will be based on candidates knowledge skills and experience)
Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.
Key Job Responsibilities:
Other duties as assigned.
Inspects maintains and schedules B.O.S.S. vehicle repairs. Logs and maintains repair and accident records for DOA.
Keeps accurate records of vehicle inspections repairs and accidents. Filing the appropriate paperwork for the DOA.
Develops schedules and executes unit operational work plans procedures policies and updates to ensure the accuracy and relevancy of delivered communications to the appropriate entities on events.
Provides exceptional service engages customers and resolves escalated or higher-level issues and concerns promptly and professionally.
Respond to customers complaints and problems. Ensure that problems are corrected so that operations may continue.
Troubleshoots and resolves issues in a timely and professional manner.
Serves as a first point of contact for individuals and groups provides basic organizational information via phone in person and other communication mediums and routes more complex inquiries to the appropriate entities.
Processes customer transactions and may take payments following established policies and procedures
Serves as a first point of contact for individuals and groups provides basic organizational information via phone in person and other communication mediums and routes more complex inquiries to the appropriate entities.
Exercises supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked.
Provides leadership and direction to staff and delegate assignments as appropriate.
Assign work to staff including B.O.S.S. Operations Assistant Student B.O.S.S. Team Leads (TL and Student B.O.S.S. Drivers.
Monitor the flow of operations through Trans Loc to ensure maximum safety and efficiency during service. Adjust priorities and schedules where necessary to ensure that optimal coverage is scheduled during high volume times and days. Consistently monitor and check in with TLs and drivers and take over TL role to prioritize extra shift coverage as needed. Document performance recommend appropriate disciplinary action acknowledge and provide formal and informal feedback and recognition for good performance.
Ensure personnel development through training progressive work assignments promotion and career path planning.
Schedule shifts approve time off requests or facilitate shift swaps.
Application Requirements:
Require cover letter and resume.
If the Search and Screen Committee cannot determine if the minimum qualifications are met they will be determined as not meeting them.
Reasonable Accommodations
Pursuant to university policy UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.
CBCand Reference Check Policy
Employment will require a criminal background the prevention of sexual misconduct seriously. As such you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWMs Dean of Students Office Student Union 345 at for a paper copy.
Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
