Client Implementation Associate, PBM

ABOUT THE ROLE:

The Client Implementation Associate is responsible for supporting Rightways PBM client implementations while independently leading smaller-scale implementations for partnership groups (typically 100500 lives). This role balances hands-on project execution with learning and development working closely with Implementation Managers on implementations while also owning the end-to-end process for select smaller clients. The Implementation Associate will coordinate with internal stakeholders external vendors and client contacts to ensure timely accurate and seamless implementations.

WHAT YOULL DO:

• Partnership Implementation Lead (100500 lives)

  • Serve as the primary point of contact during the implementation process through regularly scheduled client meetings quarterbacking all deliverables in an organized and professional manner.
    
    
  • Lead client partnership TPA and small employer group implementations including gathering and documenting requirements with clients consultants/brokers and data partners.
    
    
  • Manage multiple concurrent onboardings through Rightways Sales and Partnership channels using Rightways implementation framework and tools.
    
    
  • Coordinate operational and technology readiness activities ensuring stakeholders provide sign-off prior to launch.
    
    
  • Monitor launch activity to identify potential issues and develop rapid response and remediation plans.
    
    
  • Partner with clients and Rightways Member Marketing team to design and execute an optimal member communication and engagement strategy.
    
    

• Support for Implementations

  • Assist Implementation Managers in planning and executing complex client implementations.
    
    
  • Assist in documenting and maintaining project plans trackers risk logs and meeting notes.
    
    
  • Collect and organize client requirements and vendor data for larger implementations.
    
    

  Process Risk and Quality Management

  • Identify project risks and mitigation strategies communicating them to the appropriate stakeholders.
    
    
  • Ensure contractual regulatory and privacy requirements are met for all implementations.
    
    
  • Support the development and maintenance of standard operating procedures and assets to improve onboarding methodology and training for junior team members.
    
    
  • Collaborate with cross-functional teams (Data Operations Claims Clinical and Account Management) to resolve issues and ensure alignment.
    
    
  • Identify opportunities to optimize implementation methodology and deliver a best-in-class client experience.

WHO YOU ARE:

• Bachelors degree in Business Administration Healthcare Management Project Management or related field; or equivalent experience.
  
  
• 12 years of experience in project coordination client services or healthcare administration (PBM or healthcare industry preferred).
  
  
• Strong organizational skills with attention to detail and accuracy.
  
  
• Excellent written and verbal communication skills with the ability to engage directly with clients and vendors.
  
  
• Ability to manage multiple priorities work independently and problem-solve in a fast-paced environment.
  
  
• Familiarity with project management software is a plus.
  
  
• Demonstrated ability to take initiative build strong relationships and deliver results.

SALARY: $60000-$90000/yr

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e. job scams) Rightway wants to inform potential candidates that we will only contact them from the @ email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patients care journey through a modern mobile app. Rightway is a front door to healthcare giving patients the tools they need along with on-demand access to Rightway health guides human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017 Rightway has raised over $205mm from investors including Khosla Ventures Thrive Capital and Tiger Global. Were headquartered in New York City with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience improve outcomes for their teams and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

Were seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with whether it be our members our clients or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other we celebrate our differences and similarities we are present for each other and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries other leaders and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution we actively listen to one another approach it with a yes and mentality and assume positive intent. Once a decision is made we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesnt happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for the face of daunting situations we value persistence. We embrace failure as a stepping stone to future success. On this journey we seek to act with guts resilience initiative and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team we each play a crucial part in our members care and take that responsibility seriously. When faced with an obstacle we are kind respectful and solution-oriented in our approach. We hold ourselves accountable to our clients and our members success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes beliefs background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit qualifications need and performance.