Service Desk Level 1 Analyst

Are you passionate about solving technical problems and helping others stay connected and productive

DYOPATH is seeking aDesktop Support Analyst Ito provide on-site support for desktop and laptop systems troubleshoot technical issues and serve as the first line of support for end users. This is a hands-on role where your problem-solving skills and technical expertise will make a daily impact.

As a valued member of our team youll be responsible for maintaining and supporting hardware and software systems across client endpoints. Youll troubleshoot desktop issues resolve account access problems and assist with company software.

Why Choose DYOPATH

If youre looking for more than just a job - something that fuels your passion and supports your growth - DYOPATH could be the perfect fit. Here youll be part of a team that embodies its values guided by our core philosophy ofL.O.V.E.- Living Our Values Every Day. Youll work in an environment that prioritizes collaboration innovation and personal development.

As an award-winning IT service provider DYOPATH doesnt just support clients - we partner with them to drive real success. That same commitment extends to our employees. Whether youre building your technical skills exploring new career paths or looking for a workplace that truly values your contributions DYOPATH offers the support and opportunities to help you thrive.

Desktop Support Analyst I Position Details

• Location: Remote
• Schedule:3:30 PM -12:00 AM Monday through Friday
• Pay: $20.40/hour
• Benefits: DYOPATH offers a comprehensive benefits package designed to support your well-being.
• Medical Dental Vision and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pet Insurance (because pets are family too!)
• And more! Explore our full benefits at Responsibilities
  • Troubleshoot and resolve hardware/software issues for PCs laptops printers and peripherals
  • Provide technical support via in-person phone and chat
  • Install deploy and maintain hardware and software systems
  • Track and resolve incidents using ticketing tools within SLA timelines
  • Order hardware parts and coordinate repairs
  • Maintain documentation and update knowledge base articles
  • Apply system updates (Microsoft patches antivirus application updates)
  • Imaging and configuring operating systems
  • Perform other duties as assigned

  Qualifications

  • Bachelors degree in Computer Science IT or related fieldor4 years of equivalent experience
  • A Certification (current or in progress)
  • Prior experience in a Desktop Support role preferred
  • Intermediate-level knowledge in hardware and software troubleshooting
  • Experience with Microsoft 365
  • Strong written and verbal communication skills
  • Sound judgment in providing technical support and resolving issues
  • Detail-oriented customer-focused and team-oriented
  • Strong organizational and time management skills

  Ready to Join the DYOPATH Team

  Apply now and help shape the future of IT services with DYOPATH!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.