Customer Experience Relationship (CER) Manager Modern Workforce
Share
Job Location:
Buffalo, WY - USA
Yearly Salary:
$ 74400 - 119100
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!
About the Role
We are seeking a strategic and customer-focused inside Customer Experience Relationship Manager to lead our CER team within the Modern Workforce business unit. This role is responsible for championing the customer experience across all channels and platforms ensuring exceptional service delivery and driving platform adoption and growth.
You will serve as the subject matter expert on platform offerings their functionality and their application to our business customers and vendor partners. By leading customer research initiatives and implementing feedback-driven improvements you will play a key role in enhancing the brand experience and optimizing the customer journey.
Key Responsibilities
- Lead a go-to-market team GTM focused on profitable sales and enabling reseller and vendor business solutions
- Manage a team of approximately 1822 associates primarily based in Buffalo NY
- Oversee customer experience strategy and execution across platforms and channels
- Drive adoption and growth of platform functionalities and programs
- Conduct customer research and translate insights into actionable improvements
- Collaborate cross-functionally to ensure a seamless and optimized customer journey
- Make day-to-day decisions and adapt departmental plans to meet operational goals
Qualifications and Experience
- Minimum 5 years of functional experience including 4 years in a similar role and 2 years of supervisory or leadership experience
- Bachelors degree or equivalent relevant experience
- Proven ability to manage experienced professionals and influence cross-functional teams
- Strong problem-solving skills with the ability to address moderately complex challenges
- Demonstrated expertise in customer experience strategy platform enablement and team management
Location: Buffalo NY / hybrid work structure
#LI-JH
The typical base pay range for this role across the U.S. is USD $74400.00 - $119100.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
